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Healthcare Claims Evaluator

2 months ago


Adelaide, South Australia Dental Corporation Full time
Position Overview:
As a Clinical Claims Specialist, you will become a vital part of our assessment team, specializing in compliance and eligibility evaluations within the health insurance sector. Your primary responsibility will be to ensure that our members receive the appropriate benefits for their claims while identifying instances where claims may not qualify under existing regulations or company policies.

Key Responsibilities:
  • Conduct thorough and timely clinical evaluations of all assigned claims.
  • Engage with customers empathetically, respecting their health and financial challenges, while maintaining professionalism in communications with healthcare providers and other stakeholders.
  • Identify and propose enhancements to processes and functions that facilitate effective claim reviews.
Benefits:
In addition to a competitive salary, we offer a comprehensive range of benefits, including flexible working arrangements. You will be encouraged to innovate and collaborate with colleagues dedicated to delivering exceptional service. We value diversity and believe that your unique perspective will contribute to our success.

Other perks include discounts on health insurance, travel, automotive, home, and pet insurance products, as well as access to wellness programs that provide health coaching, annual health checks, and resources for mental and physical well-being.

Qualifications:
This role is ideal for individuals with a background or interest in claims investigation and policy compliance. Candidates should possess:
  • A solution-oriented mindset to ensure fair assessments of claims based on policy guidelines.
  • The ability to quickly learn and retain new information and skills.
  • Self-motivation and comfort in navigating complex legislation.
  • Excellent written and verbal communication skills for professional interactions.
  • Familiarity with Customer Relationship Management systems is a plus.
  • Proficiency in MS Office with strong data entry capabilities.
  • Experience in the insurance or healthcare sectors is advantageous but not mandatory.
Company Overview:
We are a leading healthcare organization committed to enhancing the lives of our customers through personalized care and innovative solutions. Our operations span multiple regions, supporting millions of customers with a diverse array of health and care services.