Lead Service Operations Specialist
1 day ago
We are seeking an experienced Operations Manager to lead the operational specialist functions within a business unit, focusing on data stewardship, financial processing, and Defined Benefit administration responsibilities.
The successful candidate will oversee the optimisation of resources through capacity planning, driving simplification, efficiency, and automation to enable sustainable growth and scale. This role involves bringing high-quality customer experiences to life through leadership and management of a customer-centric and outcome-focused team.
As a key member of the business unit leadership team, the Operations Manager will proactively support customer experience, growth, operational excellence, and service delivery while considering overall goals and performance standards, risk parameters, financial measures, and customer experience.
This is a permanent opportunity with flexible location arrangements, requiring attendance at the office at least once a week.
About the Role- Demonstrated experience in a management role within the Financial Services industry, ideally dealing with superannuation products and member and intermediary services.
- Comprehensive knowledge and understanding of superannuation, including legislation, regulations, and market trends.
- Demonstrated ability to identify, analyse, develop appropriate strategies and plans, and provide expert advice on industry, competitor, member, and product trends and issues in a complex environment.
- Strong, demonstrated experience in the leadership of service operations teams, including coaching people leaders to develop, support, and contribute to team success.
- Awareness of technical aspects of contemporary business systems environments, including web technologies, client/server technologies, and database environments.
- Appreciation of Release Management principles and Project Management methodologies and governance.
- Understanding of continuous business process improvement frameworks.
- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI+ and disability employee networks
- Wellbeing initiatives, including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave.
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