Current jobs related to Service Desk Analyst - Perth, Western Australia - RAC of WA
-
Service Desk Analyst
3 weeks ago
Perth, Western Australia RSM Full timeAre you looking for a challenging and rewarding role in a dynamic environment? RSM Australia is seeking a highly motivated and organized Associate Service Desk Analyst to join our team.About the Role:The Associate Service Desk Analyst will be responsible for providing first-level support to our customers through phone and email. This includes troubleshooting...
-
Service Desk Analyst
3 weeks ago
Perth, Western Australia RSM Full timeAre you passionate about delivering exceptional customer experiences and resolving technical issues with ease?RSM is seeking a highly motivated and detail-oriented Associate Service Desk Analyst to join our team. As a key member of our Service Desk, you will be responsible for providing first-level support to our clients, using your technical expertise to...
-
Service Desk Analyst
2 months ago
Perth, Western Australia RSM Full timeAbout the OpportunityThe Associate Service Desk Analyst role is a fantastic opportunity to join RSM Australia, a leading professional services firm with over 100 years of experience supporting Australian businesses.As a Service Desk Analyst, you will be responsible for providing first-level support to customers, taking calls and handling incidents or service...
-
Service Desk Analyst
4 weeks ago
Perth, Western Australia RSM Full timeAbout the OpportunityThe Associate Service Desk Analyst role is a fantastic opportunity to join a dynamic team at RSM, a leading professional services firm with over 100 years of experience. As a key member of our Service Desk team, you will be responsible for providing first-level support to our clients, using your technical expertise to resolve issues and...
-
Service Desk Analyst
3 weeks ago
Perth, Western Australia Randstad Full timeAbout the Service Desk Analyst RoleThe primary purpose of this position is to provide 2nd and 3rd level service desk support and managing ICT incidents and Service Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives.Key ResponsibilitiesProvide accurate Incident management, Problem management, Change...
-
Service Desk Analyst
4 weeks ago
Perth, Western Australia Randstad Full timeAbout the PositionThe primary objective of this Service Desk Analyst role is to provide exceptional support and manage ICT incidents and Service Requests, utilizing incident management and request fulfillment processes, in line with Service Desk objectives.Key ResponsibilitiesProvide accurate Incident management, Problem management, Change management, and...
-
Graduate Service Desk Analyst
3 weeks ago
Perth, Western Australia RSM AUSTRALIA Full timeAbout the RoleThe Graduate Service Desk Analyst is a key position in our IT team, responsible for providing first-level technical support to our customers. As a Graduate Service Desk Analyst, you will be the first point of contact for customers seeking technical assistance, and you will be responsible for resolving their issues in a timely and professional...
-
Service Desk Analyst Position
2 weeks ago
Perth, Western Australia RSM Full timeLooking to launch your career in a dynamic and supportive environment? At RSM, we offer a unique opportunity for individuals to grow and develop as part of our Graduate Program. About the Opportunity: The Associate Service Desk Analyst is a key role within our organization, responsible for providing first-level support to our clients. This involves...
-
Service Desk Support Specialist
1 month ago
Perth, Western Australia Randstad Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Randstad Digital. As a Service Desk Analyst, you will be responsible for providing 2nd and 3rd level service desk support and managing ICT incidents and Service Requests.Key ResponsibilitiesProvide accurate Incident management, Problem management, Change management and...
-
Graduate Service Desk Analyst
3 weeks ago
Perth, Western Australia RSM AUSTRALIA Full timeAbout the Role:The Graduate Service Desk Analyst is a key position within RSM Australia, responsible for providing first-level technical support to our clients. As a Graduate Service Desk Analyst, you will be the first point of contact for customers seeking technical assistance, using diagnostic techniques and pertinent questions to resolve issues...
-
Service Desk Analyst
2 weeks ago
Perth, Western Australia RSM Full timeRSM Australia is a member of RSM, the world's 6th largest network of audit, tax and consulting firms. We are an award-winning professional services firm with over 100 years experience supporting Australian businesses.Our Graduate Program has been designed to provide you with the technical, personal, and professional development to enable you to become...
-
Service Desk Operations Specialist
2 weeks ago
Perth, Western Australia Randstad Full timeAbout the Role:The primary objective of this Service Desk Analyst position is to provide high-quality technical support and manage ICT incidents and service requests using established processes and frameworks.Key Responsibilities:Provide accurate and timely incident management, problem management, change management, and service request management within...
-
Service Desk Officer
4 weeks ago
Perth, Western Australia St John of God Health Care Full timeJob Title: Service Desk OfficerAbout the RoleThis is an exciting opportunity to join our team as a Service Desk Officer at St John of God Health Care. As a key member of our IT department, you will be responsible for providing exceptional customer service to our stakeholders, resolving technical issues, and ensuring the smooth operation of our IT systems.Key...
-
Service Desk Officer
4 weeks ago
Perth, Western Australia St John of God Health Care Full timeJob Title: Service Desk OfficerSt John of God Health Care is seeking a highly skilled and experienced Service Desk Officer to join our team. As a Service Desk Officer, you will be responsible for providing exceptional customer service to our stakeholders, resolving technical issues, and ensuring the smooth operation of our IT systems.Key...
-
Service Desk Specialist
4 weeks ago
Perth, Western Australia Talent International Full timeService Desk OfficerWe are seeking a skilled Service Desk Officer to provide top-tier technology services to our clients and customers.Key Qualifications:Possession of ITIL Foundation Certificate or substantial experience working within an ITIL environment.Strong technical aptitude with relevant experience in technology support activities.Hands-on expertise...
-
Service Desk Support Specialist
3 weeks ago
Perth, Western Australia RSM Full timeAre you looking for a career that combines technical expertise with excellent communication skills? As a Service Desk Support Specialist at RSM, you will be the first point of contact for customers seeking technical assistance over the phone or email.Our Service Desk team is responsible for providing first-level support through taking calls and handling the...
-
Service Desk Officer
4 weeks ago
Perth, Western Australia Talent International Full timeService Desk Officer Job DescriptionWe are seeking a skilled Service Desk Officer to provide top-tier technology services to our clients and customers.Key Qualifications:Possession of ITIL Foundation Certificate or substantial experience working within an ITIL environment.Strong technical aptitude with relevant experience in technology support...
-
Service Desk Manager
1 month ago
Perth, Western Australia Bunnings Full timeAbout the RoleWe are seeking an experienced Service Desk Manager to lead and manage our 24/7 Technology Service Desk team, ensuring front-line technical, operational, and procedural support across Bunnings Stores and Store Support Centres.As the Service Desk Manager, you will create strategic roadmaps and ensure the team's tactical efficiency while...
-
Service Desk Manager
4 weeks ago
Perth, Western Australia Bunnings Full timeAbout the RoleWe are seeking an experienced Service Desk Manager to lead and manage our 24/7 Technology Service Desk team, ensuring front-line technical, operational, and procedural support across Bunnings Stores and Store Support Centres.As the Service Desk Manager, you will create strategic roadmaps and ensure the team's tactical efficiency while...
-
Service Desk Technician
1 month ago
North Perth, Western Australia Professional Search Group Full timeJob DescriptionWe are seeking a highly skilled and motivated Service Desk LV1 to join our team at Professional Search Group. As a Service Desk LV1, you will be responsible for providing exceptional customer service and technical support to our clients.The RoleYou will be the first point of contact for our clients, responding to their technical queries and...
Service Desk Analyst
2 months ago
We are seeking a highly skilled Service Desk Analyst to join our team at RAC WA. As a key member of our IT support team, you will be responsible for providing first and second-level IT support to our internal and external customers.
Key Responsibilities- Provide IT Support: Respond to IT-related queries and incidents in a timely and professional manner, ensuring that all service level agreements (SLAs) are met.
- Resolve End-User Issues: Efficiently resolve end-user issues and enquiries, guiding users to resolve their issues in accordance with established procedures.
- Educate and Assist Users: Educate and assist end-users on equipment operation and common troubleshooting techniques, maintaining detailed records of faults, solutions, and contact information.
- Maintain Service Excellence: Maintain a high degree of customer service, adhering to SLAs for all hardware/software installations, and delivering professional service by ensuring timely updates and realistic resolution timelines.
- Liaise and Document: Act as a proficient liaison between end-users and service providers, updating and managing internal hardware and software support documentation, and recording known issues and solutions in the knowledge base.
- Engage in Continuous Improvement: Engage in continuous team training initiatives, sustaining a proficient understanding of both new and existing RAC Standard Operating Environment (SOE), and identifying and documenting trends experienced by end-users.
- Manage Incidents and Relationships: Prioritise and manage P1 and P2 incidents while handling stakeholder communications, and developing and maintaining strong, effective working relationships with key stakeholders.
- Customer Interaction and Support: Experience in diagnosing needs through effective conversation and questioning, managing customer expectations, and delivering IT Service Desk support using ITSM toolsets (e.g., ServiceNow, Jira Service Desk).
- Helpdesk and Troubleshooting Experience: Previous experience in a customer service or helpdesk environment, with expertise in troubleshooting Windows operating systems, network connectivity issues, and hardware-related concerns.
- Technical Proficiency: Strong understanding of Active Directory, Microsoft Office Suite, and common business applications, with knowledge of remote desktop services (e.g., ConnectWise).
- Technical Knowledge and Problem-Solving: Sound technical knowledge of desktop hardware and both standard and customised software. Skilled in problem-solving, analysing complex technical issues, and creating innovative solutions.
- Customer-Centric Approach: Exceptional interpersonal and communication skills, with a customer-centric approach and ability to manage multiple problems and prioritise issues effectively.
- Team Collaboration and Professionalism: Team player with a collaborative mindset, proficient in working with cross-functional teams and stakeholders, exhibiting professionalism, reliability, and commitment to confidentiality and data security.
- Adaptability and Innovation: Action-oriented with a sense of urgency and high energy, able to adapt approach to shifting demands, communicate effectively, plan and align work with organisational goals, and anticipate and adapt to innovations in technology.
RAC WA is a member-focused organisation dedicated to serving the Western Australian community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians.
We value inclusivity, diversity, and flexibility in the workplace. As an Equal Opportunity Employer, we welcome everyone. For assistance during the application process, please contact us.
