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Client Relationship Manager

2 months ago

Cairns, Queensland, Australia TJ Micro Systems Full time
About the Role

We are seeking an experienced individual with a passion for Technology and a strong client service culture to join our Client Management Team in Cairns as a Client Relationship Manager (CRM).

This is a mixture of the traditional Account Manager (AM), Salesperson & Technical advisor.

The CRM is the customer's "go-to" person within TJ Microsystems Group (for non-technical matters) that can assist with service issues, feedback, account enquiries, quotes for required products/services & more.

The CRM is responsible for the full sales lifecycle as it pertains to the current customer base of the company.

Key Responsibilities
  • Grow client relationship through a detailed understanding of the client's business and technology needs
  • Ensure products and services suit the client, enabling technology as a key value-driver for their business
  • Liaise with the internal teams to ensure positive outcomes for clients in both areas of service delivery and delivery of projects sold
  • Develop complex SOW documents and proposals that enable the client's long term business strategy
  • Generate and follow up leads with prospective clients
Requirements
  • Have a proven B2 B account management history or experience in a similar role
  • Sales Experience with products like Microsoft, Cisco, HP
  • Be result driven
  • Ability to build strong relationships with Vendors, Distributors and Clients
  • Possess exceptional communication skills, both verbally and in writing
  • Present professionally and understand the importance of confidentiality
  • Possess the passion and ability to learn new and constantly changing technologies
  • Have the ability to maintain a busy schedule to meet deadlines and targets
About TJ Microsystems

TJ Microsystems is a leading ICT Managed Service Provider, specialising in delivering high quality IT solutions.

We offer our clients outsourced IT support, Security services, Networking and Wireless, Internet and Private Wan, Telephony and ICT Consulting services.

We are a locally owned and operated company with over 25 years in business and 20 staff with service locations in Cairns, Townsville and Brisbane.

We have a great office environment with a modern office premises in one of the best lifestyle locations in Australia.

We foster a fun, family oriented and dynamic work environment.

We offer competitive salary rates reflective of your experience and a learning environment with opportunities to be part of a fast growth business to help develop and grow your career.