Digital Marketing Experience Strategist

4 weeks ago

Mudgeeraba, Queensland, Australia Elevate Recruitment Full time

Opportunity Overview

Elevate Recruitment is partnering with a leading digital marketing agency to find an experienced customer experience consultant. This role involves working closely with clients to understand their needs and provide tailored solutions.

About the Role

This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong understanding of digital marketing products. You will work as part of a dynamic team to develop and implement strategies that drive client success.

Key Responsibilities

  • Analyse new and existing customer information to ensure accuracy of content whilst conducting checks and regularly implementing quality-led measures across digital records.
  • Encourage customers to maximise their digital potential through the product suite offered by this company.
  • Proactively achieve fulfilment of customer's digital suite through follow-up, deadline responsiveness and exceptional communication with all stakeholders concerned, in and out of the business.
  • Provide clients with progress updates around their campaigns across all platforms and products including recommendations for improvement.

Requirements

  • Previous experience in handling client concerns & feedback with confidence and looking for the solution in every challenging situation is an advantage.
  • Customer relationship/service is what this job is all about, so good communication and listening skills are required.
  • Knowledge or previous experience of certain digital marketing products which can include Google Ads, SEO, Website production, Facebook Ad Manager campaigns, along with having awareness of analytics, algorithms and performance metrics tools is an advantage.
  • Strategic thinker, creative, flexible, exceptional attention to detail across both written and graphic material.
  • A positive attitude, always looking to provide the best customer experience and not to be worried about asking questions on how to learn/improve your own skill set.

What We Offer

  • A base salary package up to $68k + Super.
  • A great work/life balance with a Monday to Friday 38hr working week job.
  • The opportunity to work for a market-leading digital marketing company based on the Gold Coast.
  • Career development and progression are always on offer with this company.

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