Program Manager Home Care Leadership Role
2 weeks ago
About the Role:
The Program Manager Home Care is a key leadership position within Southern Cross Care's Home Services Team. The successful candidate will lead and be accountable for service delivery, outcomes, and performance across the Home Care portfolio, ensuring high-quality care and compliance with relevant legislative requirements.
Key Responsibilities:
- Provide operational leadership, direction, and support for the continuous evaluation and improvement of Home Care offerings.
- Lead the team to investigate and respond to incidents and complaints in a timely, accurate, and professional manner.
- Develop and foster a strong team environment committed to Southern Cross Care's Better for Life vision and values.
- Support the team in ensuring client/representative experience and service satisfaction levels are appropriate and within service KPIs.
About You:
We are seeking a highly skilled and experienced professional who can provide leadership and motivation to staff to deliver quality client-focused services. The successful candidate will have a degree or postgraduate qualification in nursing, healthcare, or a relevant discipline, and experience in aged care health and community services.
About Us:
Southern Cross Care is a leading charitable aged care, health, and retirement living service provider. We value diversity, live our values of Service, Courage, and Compassion, and offer salary packaging benefits to maximise your take-home pay.
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