Funeral Services Coordinator

3 weeks ago


Wangara, Western Australia Invocare Full time
About the Role

We are seeking a skilled and compassionate Funeral Services Coordinator to join our team at InvoCare. As a key member of our funeral services team, you will provide exceptional support to families and clients during a difficult time.

Key Responsibilities:

  • Act as the first point of contact for clients, visitors, and telephone enquiries
  • Ensure reception is welcoming, neat, and tidy and reflects a professional image
  • Administrative support for the team (data entry, preparing letters, presentations)
  • Receive payments and issue accounts and associated correspondence
  • Identify service requirements with sensitivity to client grief, beliefs, traditions and rituals
  • Maintain up-to-date knowledge of products and services
  • Complete funeral documentation accurately and on time
  • Explain costs and payment terms clearly
  • Liaise with service providers, such as clergy, florist, newspapers and other suppliers

About You:

  • Experience in a service-driven organisation
  • Competent keyboard/computing and telephone operating skills
  • Be people-oriented and communicate effectively both in-person and on the telephone
  • Be sensitive to grieving people, their values and beliefs and possess a level of comfort of working with the deceased
  • Interpersonal skills to work in a close team environment and proactively support the team
  • Willingness and motivation to undertake training and development programs
  • The ability to respond appropriately to client/family concerns
  • A sense of ease working with grieving families and the deceased
  • Current status as Justice of the Peace or eligibility to become certified
  • A current unrestricted driver's license

Benefits:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access Employee Assist Program
  • Annual family day social events


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