Customer Risk Compliance Associate

5 days ago


Toowoomba City, Australia People's Choice Full time

A pivotal role within People First Bank, the Customer Risk Compliance Associate will play a key part in ensuring regulatory compliance and mitigating risk. As a valued member of our team, you will work closely with customers to verify their identities through the KYC process, assess financial activities, and evaluate potential risks associated with money laundering, terrorist financing, or other illicit activities.

This role is a crucial support to our AML/CTF function, safeguarding both our members and the wider community. Key responsibilities include timely investigation and actioning of AML/CTF maintenance, completion of reporting/tasks within a timely manner, managing investigations and preparing responses, and maintaining accurate records/statistics in internal data systems.

To be successful in this role, you will need a strong understanding of regulatory compliance and customer relationship management. With a significant portion of the role involving data entry, attention to detail is essential. You will take a customer-centric approach to all interactions, mastering tactful conversations and careful investigations into suspicious activity.

We are committed to supporting and growing our team, creating an outstanding work environment that fosters career development and growth. Our employees enjoy a range of benefits, including access to financial and lifestyle perks, training opportunities, competitive leave benefits, and wellbeing support.

About People First Bank: We are a leading mutual bank, serving over 700,000 members across five states. Our vision is to deliver positive change through banking, while offering an inclusive, flexible work environment. Join us as we bring together our products, services, and technology under a single brand - People First Bank.



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