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Financial Ombudsman

2 months ago

Melbourne, Victoria, Australia Lawyers Weekly Full time
About the Opportunity

We are seeking a highly skilled and experienced Ombudsman to join our Investments and Advice (I&A) decision-making team. As a key member of our team, you will play a critical role in resolving standard and complex disputes in accordance with our rules and fairness principles.

Key Responsibilities
  • Make decisions, individually or as part of a panel, on standard and complex disputes
  • Provide professional and technical leadership across AFCA
  • Coach and mentor case workers and others
  • Develop AFCA approaches and present at external conferences as a subject matter expert
  • Support AFCA's relationships with consumer groups, government bodies, regulators, AFCA members, member organisations, other Ombudsman networks, and the media
Requirements
  • Legal qualifications and a significant track record of achievement at senior executive level within the financial planning, stockbroking, managed fund, cryptocurrency, or derivatives industries
  • Strong analytical skills and the ability to quickly get to the heart of complex issues
  • Excellent written and verbal communication and interpersonal skills
  • The ability to convey complex concepts in simple terms
  • Resilience, focus, determination, and excellent engagement skills
What's on Offer
  • BOSS Best Places to Work 2023
  • Employer of Choice Public Sector and NFP
  • Accredited as a Family Friendly Workplace
  • Hybrid working from home and our state-of-the-art office and facilities designed for collaboration and wellbeing
  • Progressive and inclusive leave entitlements
  • Not For Profit salary packaging benefits
About AFCA

We are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. Our people are at the centre of everything we do, and we strive to provide a recruitment experience that's fair, inclusive, and accessible.