Client Services Representative
3 weeks ago
Interactive Brokers Australia Pty Limited seeks high-level, motivated and professional individuals with strong client service experience suitable for interaction with an experienced and active client base.
The ideal candidate will have a good math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.
Key Responsibilities:- Resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment with an emphasis on courtesy.
- Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance on common issues.
- Contribute to the development of client service systems, policies and procedures.
- Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email or online chat.
- Experience in a fast-paced client service environment is essential, not necessarily with a financial services background.
- Bachelor's or advanced degree preferred but not essential.
- Experience in a financial services position (e.g., brokerage, banking, trading, exchange or clearinghouse) is preferred but not essential.
- In-depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed income preferred but not essential.
- Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies is preferred but not essential.
- Registrations: FINRA Series 7, 63 or ability to obtain licenses.
- Multi-language skills are a plus.
- Competitive Salary, annual performance-based bonus and stock grant
- Excellent health and welfare benefits, including medical, dental, specialist and in-patient
- Competitive package of Annual Leave
- Modern offices with multi-monitor setups
- Great work-life balance
- Unique opportunity to gain exposure to global financial products, markets and clientele
- Opportunities for career progression and job scope expansion in a global company with a growing local presence
- Hybrid work arrangement role permitting
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries.
We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories.
We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers.
Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years.
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