Digital Retail Associate
2 weeks ago
We are seeking a motivated and customer-focused Digital Retail Associate to join our team at Woolworths Group. In this role, you will play a vital part in ensuring our customers have a seamless online shopping experience.
About the RoleThis is a fantastic opportunity to be at the forefront of retail innovation, working with cutting-edge technology and systems to deliver exceptional customer service.
You will work closely with our digital teams to resolve issues and provide support to customers through various channels, including phone, email, and live chat.
Your attention to detail, strong communication skills, and ability to multitask will make you an excellent fit for this role.
Key Responsibilities- Provide exceptional customer service via phone, email, and live chat
- Resolve customer complaints and issues in a timely and professional manner
- Work collaboratively with digital teams to identify and resolve technical issues
- Stay up-to-date with product knowledge and maintain a high level of accuracy when responding to customer inquiries
In return for your hard work and dedication, we offer a competitive salary of $55,000 - $65,000 per annum, depending on experience. You will also enjoy:
- A fun and supportive work environment
- Ongoing training and development opportunities
- A generous leave policy
- Discounts on Woolworths products and services
Woolworths Group is a leading retailer in Australia and New Zealand, offering a wide range of products and services to our customers. We are committed to delivering exceptional customer experiences and building strong relationships with our customers and communities.
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Digital Retail Associate
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