Parking Operations Professional

Job Overview

The Parking Operations Manager is responsible for overseeing all aspects of parking operations, vendor management, pricing strategy, technology integration, and customer experience. This role ensures that parking services are efficient, financially optimized, and aligned with business goals while delivering a seamless experience for residents, office workers, and visitors.

Areas of Direct Responsibility

• Vendor Oversight & Contract Management
• Parking Strategy & Inventory Management
• Pricing & Revenue Optimization
• Technology Integration & Innovation
• Customer Experience & Communication
• Budgeting & Capital Planning
• Reporting & Analysis

Salary: $50,000–$60,000

Duties and Responsibilities

1. Serve as the primary point of contact for third-party parking operators for owned parking lots and garages.
2. Serve as the primary contact for valet services.
3. Ensure vendors meet service level expectations and contract requirements.
4. Develop and implement performance metrics to hold vendors accountable for efficiency, cleanliness, safety, and overall service quality.
5. Oversee vendor-related costs, track expenditures, and identify cost-saving opportunities without compromising service quality.
6. Schedule recurring meetings with third-party parking operators to review performance, discuss upcoming needs, and address challenges.
7. Ensure smooth coordination between vendors, internal teams, external stakeholders, particularly during high-demand periods, events, or facility maintenance projects.

Parking Strategy & Inventory Management

• Monitor parking demand across different user groups, including internal departments, resident companies, office tenants, residents, and event attendees.
• Collaborate with the parking operator to develop and maintain an active parking inventory strategy to optimize space utilization.
• Track real-time and forecasted occupancy data to improve efficiency.
• Collaborate with the Finance Department to confirm accuracy of monthly reporting and financials.
• Collaborate with the parking operator to recommend dynamic pricing strategies based on usage patterns, market trends, and event schedules.
• Collaborate with finance and the parking operators to track revenue and recommend adjustments.

Technology Integration & Innovation

• Assess and recommend parking technology solutions, such as access control, payment systems, and license plate recognition.
• Ensure seamless integration of parking systems with other real estate technology platforms.
• Stay informed on emerging technologies related to mobility, smart city infrastructure, and parking innovations.

Budgeting & Capital Planning

• Prepare and manage the parking budgets, including operating cost forecasts and revenue analysis.
• Assist in capital planning efforts for garage improvements and technology upgrades.
• Coordinate with internal facilities and parking operator to identify infrastructure investments.

Required Skills/Attributes

• Collaborative mindset and customer-service orientation, working with teams across departments to develop parking solutions.
• Strong client service skills with a commitment to high-quality outcomes and organizational goals.
• Ability to build productive relationships and influence internal and external partners.
• Excellent written and verbal communication skills, with the ability to summarize complex issues and offer clear recommendations.
• Ability to work both independently and as part of a team.
• High integrity, attention to detail, and the ability to prioritize projects effectively.
• Problem-solving skills with the ability to interpret data and make strategic recommendations.
• A demonstrated commitment to learning and professional growth.
• Embrace Diversity, Equity and Inclusion within the department.

Qualifications and Experience

• Three to five years of parking operations management experience.
• Experience in vendor management.
• Policy development, report writing, and data analysis.

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