Room Assignment Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeeGuest Full time $90,000 - $120,000
Job Description

The Rooms Controller plays a key role in ensuring the smooth operation of room assignments, inventory management, and guest satisfaction.

Responsible for overseeing room allocations, tracking guest preferences, and managing room availability, the Rooms Controller works closely with the Front Desk, Housekeeping, and other departments to optimize room usage and ensure a seamless guest experience.

In this role, you will:

  • Oversee daily room assignments, ensuring guest preferences (room type, view, special requests) are met while balancing operational needs and maximizing occupancy.
  • Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities.
  • Collaborate with Housekeeping to track room status, prioritize cleaning, and ensure timely check-ins.
  • Monitor room availability and work with Revenue and Front Office to optimize occupancy, including handling walk-ins and last-minute changes.
  • Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes efficiently with minimal disruption.
  • Prepare room assignments in advance, reviewing daily arrivals and prioritizing VIPs, loyalty members, and suite bookings.
  • Handle emergency room relocations and maintenance-related reassignments, ensuring guest communication and alternative arrangements.
Requirements

We are seeking candidates with:

  • 2+ years of experience in a front office or rooms controller role within the hospitality industry, preferably in a luxury or lifestyle hotel environment.
  • Strong interpersonal and communication skills with a commitment to delivering excellent guest service with a high level of attention to detail.
  • Must be able to speak, read, write and understand English.
  • Additional knowledge of international and local languages is appreciated but not mandated.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Excellent communication skills and the ability to collaborate with multiple departments.
  • Proficiency in Opera Cloud.
  • High attention to detail and strong organizational skills.
  • Ability to problem-solve and think on your feet in a fast-paced, dynamic environment.
  • Ability to work flexible shifts, including evenings, weekends, and holidays.
  • A passion for hospitality and a dedication to delivering exceptional guest experiences.
What We Offer

As a valued member of our team, you can expect:

  • Competitive compensation package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • A comprehensive benefits program.

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