Food and Beverage Operations Leader

1 week ago


Penrith Municipality, Australia Panthers Penrith Full time

Panthers Penrith is on the lookout for a motivated, dedicated, and customer-oriented professional to enhance our vibrant team.

Position Overview:

This is a fantastic opportunity for a dynamic and enthusiastic individual to represent our newest food and beverage establishment. As a key member of a collaborative team, you will guide our staff in delivering an exceptional experience for our patrons. We seek someone who embodies a positive attitude and is eager to take ownership of this role.

Your primary responsibilities will include, but are not limited to:

  • Ensuring exemplary customer service for our patrons at all times;
  • Overseeing the daily operations of our food and beverage establishment;
  • Managing shifts and staff, including performance evaluations and disciplinary measures;
  • Assisting team members and guests with inquiries;
  • Coordinating stock orders;
  • Creating staff schedules and managing workforce levels;
  • Addressing conflict resolution and customer feedback;
  • Completing Daily Shift Reports and implementing corrective actions;
  • Conducting daily cash reconciliation and processing;
  • Developing strategies to enhance customer engagement;
  • Maintaining cleanliness and presentation standards at all times;
  • Ensuring the comfort and safety of guests by adhering to all WHS regulations;
  • Complying with company policies, procedures, and legal requirements.

To thrive in this position, you should possess the following qualifications:

  • A minimum of 1-2 years of supervisory or management experience in the hospitality sector;
  • Excellent written and verbal communication abilities;
  • Outstanding shift management and customer service skills;
  • Capability to navigate complex situations and make sound business decisions;
  • Intermediate proficiency in computer applications, including Microsoft Office;
  • High standards of personal presentation;
  • Knowledge of food, wine, and beverages;
  • Current RSA/RCG certifications;
  • Food Safety Supervisor Certificate is preferred;
  • Relevant qualifications in Hospitality and/or Management are advantageous.

Why choose to work with Panthers?

  • Be part of a supportive team that values employee contributions;
  • Enjoy a 40% discount at any Panthers-owned dining outlets;
  • Receive a 20% discount on Panthers merchandise;
  • Participate in award and recognition programs;
  • Access learning, development, and career advancement opportunities;
  • Engage in team-building events and more.

You will excel in a multi-skilled team environment and take pleasure in delivering outstanding customer service. Flexibility and reliability are essential, as availability for shifts, including nights, weekends, and public holidays, is required.

If this aligns with your skills and aspirations, we encourage you to consider this opportunity.

No recruitment agencies, please.

Panthers Group is an Equal Opportunity Employer and encourages applications from Indigenous Australians.



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