Chief Cleaning Operations Manager

2 days ago

Newcastle, New South Wales, Australia beBeeHospitality Full time $60,000 - $80,000
Executive Housekeeper Job Description

We are seeking an experienced Executive Housekeeper to oversee the daily operations of our housekeeping department, managing staff and ensuring exceptional cleanliness standards.

As a leader in the hospitality industry, you will be responsible for supervising and training housekeeping staff, conducting regular inspections, and addressing guest complaints effectively.

  • Key Responsibilities:
  • Supervise and manage housekeeping staff, including scheduling, training, and performance evaluations.
  • Oversee daily operations of the housekeeping department, ensuring all tasks are completed efficiently and to high standards.
  • Conduct regular inspections of rooms, public areas, and back-of-house areas to ensure compliance with cleanliness and maintenance standards.
  • Address and resolve guest complaints or issues related to housekeeping promptly and professionally.
  • Manage inventory levels of cleaning supplies, linens, and equipment, ensuring timely ordering and replenishment.
  • Monitor and control departmental expenses, including supply usage and equipment maintenance.
  • Develop and implement training programs for new and existing housekeeping staff.
  • Provide ongoing coaching and support to staff to enhance their skills and performance.
  • Evaluate and improve housekeeping practices to ensure compliance with health and safety regulations and company policies.
Requirements

To succeed as an Executive Housekeeper, you must possess:

  • Previous experience in hospitality management or a related field.
  • 3-5 years of experience in a housekeeping or facilities management role, with at least 1-2 years in a supervisory capacity.
  • Strong knowledge of cleaning techniques, equipment, and safety standards.
  • Proven leadership and team management skills, with the ability to motivate and guide staff effectively.
  • Excellent organizational and multitasking abilities, with a keen eye for detail.
  • Strong communication and interpersonal skills, with a focus on customer service.
  • Ability to handle sensitive information and maintain confidentiality.

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