Strategic Community Engagement Lead

1 week ago

Melbourne, Victoria, Australia Melbourne Water Corporation Full time

About the Role

In this 12-month fixed-term contract, you will be responsible for leading the delivery of the targeted flood community engagement stream, key strategic relationships, and coordination of related customer and community enquiries.

Key Responsibilities

  • Oversee and lead the delivery of the targeted communications and engagement plans associated with the flood awareness engagement program, including delivery of key activity and milestones.
  • Manage, guide, and direct consultants, advisors, and coordinators day-to-day on the implementation and delivery of the program.
  • Oversee the delivery of the community engagement program, including directed key communication and engagement strategies (face-to-face and digital) to drive engagement with key customers and community across multiple areas.
  • Plan and implement engagement with customer groups, including local government, community advocacy groups, Vic SES, and other key customer groups.
  • Deliver innovative digital engagement solutions to promote and support engagement and involvement in the Flood Awareness Engagement program with local government, customers, and community.

About You

  • Demonstrated high levels of customer and community advocacy, ensuring that our customers and community have a voice and that our engagement approach is tailored to reflect key priorities.
  • Excellent knowledge of strategic communications and engagement planning in theory and practice (preferably in a local authority or government department or agency).
  • Exceptional social awareness and ability to quickly and creatively redesign engagement activities to meet community expectations.
  • Experience working in sensitive political environments.
  • Experienced in online engagement techniques, social media, and digital content creation.
  • Tertiary qualification in a relevant field with demonstrated experience working across the IAP2 spectrum.
  • High level of project management skills with proven ability in setting priorities, meeting deadlines, managing budgets, and keeping accurate records to enable project reporting.

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