Customer Service Representative

2 weeks ago


Kewdale, Western Australia Bluescope Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Collaborate with internal stakeholders, including sales, marketing, and warehouse teams, to ensure seamless communication and delivery of customer expectations.
  • Process and manage customer orders, quotes, and other requests in a timely and accurate manner.
  • Develop and maintain strong relationships with customers, identifying opportunities to upsell and cross-sell products and services.
Requirements
  • Strong customer service skills, with the ability to resolve issues effectively and efficiently.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proactive approach to building constructive and effective relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
About BlueScope

At BlueScope, we are committed to creating strength for the future through our people, products, and solutions. We are a leading manufacturer of steel products, and we are passionate about delivering innovative solutions that meet the needs of our customers and communities.

We offer a competitive remuneration package, including opportunities for professional development and growth. Our team is dedicated to fostering a culture of connection and care, where every action matters and every employee has the opportunity to make a meaningful contribution.



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