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Department Leader
3 weeks ago
We're seeking a Footwear Department Supervisor to lead our retail team and deliver exceptional customer service.
Key Responsibilities- Model outstanding customer service standards, ensuring every interaction is positive and memorable.
- Support and guide team members to achieve exceptional service and a 'service over task' environment.
- Develop and maintain in-depth product and brand knowledge to drive sales and customer satisfaction.
- Collaborate with management to enhance financial performance and optimize departmental efficiency.
- Work closely with the back-of-house team to ensure timely product delivery and availability.
- Maintain high standards of store visual presentation and company branding.
- 2-3 years of experience in retail or a related industry.
- Proven ability to create an engaging customer experience and culture.
- Track record of driving and exceeding key performance indicators (KPIs) and communicating effectively with stakeholders.
We offer a range of benefits, including:
- Referral bonus scheme
- Training and development opportunities
- Chance to progress across all areas of the business
- Attractive staff discount
- Access to Employee Assistance Program & Mental Health champions
- One month paid parental leave for full-time employees
