Team Leadership Position Available

1 week ago

Sunshine Coast Regional District, Australia beBeeLeadership Full time $80,000 - $100,000
Job Title:

Team Leadership Position Available

Job Summary:

This role involves leading a team to deliver high-quality services to clients. The successful candidate will oversee the recruitment, supervision, and management of support workers.

Key Responsibilities:
  • Recruitment and Supervision:

The Team Leader will be responsible for recruiting, appraising, managing, educating, and monitoring the performance of support workers. This includes ensuring suitably qualified and experienced personnel are available to carry out quality care for clients.

Scheduling and Allocation:

The Team Leader will oversee the scheduling and allocation of support workers to ensure client needs are met efficiently. They will also assist with the onboarding of new support workers.

Performance and Compliance:

The Team Leader will ensure all KPIs are met in accordance with management directives and compliance requirements. They will prepare and submit regular performance and compliance reports to the relevant stakeholders.

Sales and Business Development:

The Team Leader will work closely with the Business Development Coordinator to meet and exceed sales targets. They will identify and pursue new business opportunities within the NDIS sector.

Client Relationship Management:

The Team Leader will maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals. They will act as the primary point of contact for NDIS clients, addressing and resolving any issues or concerns.

Client Onboarding and Support:

The Team Leader will manage the initial assessment, intake, and onboarding processes for new participants. They will assist clients with their NDIS plan, including goal setting, planning, and budget management.

Administrative Duties:

The Team Leader will maintain clear and accurate records. They will develop and control a records management system for the receipt, custody, control, preservation, and retrieval of records.

Internal Audits and Compliance:

The Team Leader will attend existing Supported Independent Living (SIL) homes and report findings as part of internal audit processes.

Brand Awareness and Networking:

The Team Leader will act as the 'face' of the organization, building brand awareness and networking across the disability and community care sector.

On-call Duties:

The Team Leader will assist with on-call and after-hours duties as scheduled.

Requirements:
  • Skills and Experience:

- Qualifications: Relevant three-year degree with two years of relevant experience; associate diploma with relevant experience; or lesser formal qualifications with substantial years of relevant experience.

- Experience: At least 2 years of experience in team leadership or support management within the NDIS sector.

- Knowledge: Strong understanding of the NDIS and its guidelines, statutory requirements relevant to work, and organizational programs, policies, and activities. Strong communication and interpersonal skills. Ability to multitask and manage multiple clients simultaneously. Strong problem-solving and conflict resolution skills. Leadership and team management skills. Proficiency in Microsoft Office Suite and data analysis software.

- Specialist Expertise: Ability to provide specialist advice in their relevant discipline and supervise various functions within a complex work area or activities.

- Time Management: Skills in managing time, setting priorities, planning, and organizing own work and that of lower classified staff and/or volunteers. Access to ongoing training and development opportunities.

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