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Concierge Ambassador

2 months ago

Perth, Western Australia ISS Full time
{"The Role": "

Deliver Exceptional Client Experiences

As a Workplace Concierge, you will be the face of ISS, providing a warm and engaging welcome to clients and their guests. Your exceptional customer service skills will ensure that every interaction is a positive one, meeting and exceeding client expectations.

Key Responsibilities:

  • Provide proactive and predictive service delivery, ensuring a seamless experience for clients and their guests.
  • Represent ISS as a professional and responsive partner, committed to the success and continuous improvement of the contract.
  • Understand and maintain a strong safety culture, adhering to client-specific requirements and ISS standards.
  • Ensure meeting rooms are reset and stocked, and resolve any equipment issues promptly.
  • Maintain the assigned commercial site/floors as a corporate showcase, reflecting positively on ISS.
  • Ensure all relevant process documents, procedures, and listings are accurate and up-to-date.
  • Support and promote client events and activations, driving engagement and participation.
  • Support and nurture the online community, delivering experiences that are network-based, accessible, and inclusive.
  • Monitor and manage all relevant mailboxes, ensuring timely and effective communication.
  • Facilitate site tours and attention to detail, ensuring a positive experience for clients and their guests.
  • Consider sustainability and cost savings in all decision-making, reflecting ISS's commitment to responsible business practices.

    Our Benefits:

    • A competitive remuneration package, including a company laptop and mobile.
    • A commitment to diversity and equal opportunities, creating an inclusive workplace culture.
    • A focus on employee and workplace safety, striving to maintain a safe working environment.
    • Ongoing training and development opportunities, supporting your growth and career advancement.
    • Internal promotions and opportunities within the global ISS organization.
    • Access to staff discounts with various companies, including insurance and childcare.
    • A healthy work-life balance, supporting your overall well-being.

      Minimum Criteria:

      • Strong experience in hospitality or customer service, with a proven track record of delivering exceptional customer experiences.
      • Demonstrated ability to manage stakeholder relationships, ensuring effective communication and collaboration.
      • Excellent multi-tasking skills, with the ability to work unsupervised and prioritize tasks effectively.
      • Excellent personal presentation, with well-developed verbal and written communication skills.
      • Professional C-suite engagement skills, with the ability to interact with senior-level clients and stakeholders.
      • Proficient in Microsoft Office suite, with the ability to adapt to new technologies and systems.
      • Sound time management skills, with the ability to work efficiently and effectively in a fast-paced environment.
      • A solution-focused team player, with the ability to collaborate and contribute to a positive team culture.
      • Able to provide a clear police check, dated within the last 3 months, and other compliance requirements.
      "}