Hospitality Ambassador

7 days ago

Perth, Western Australia beBeeAmbassadorship Full time $27,000 - $40,000
Job Description:

We are seeking a highly skilled and friendly individual to join our Front Office team as a Hospitality Ambassador. In this role, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Your primary responsibility will be to ensure that all guests receive a seamless check-in and check-out process, while also anticipating their needs and providing personalized recommendations to enhance their stay.

You will work closely with the rest of the team to provide excellent customer service, respond to guest inquiries, and resolve any issues in a timely and professional manner.

Requirements:
  • Prior experience in a Front Office position or with Opera (PMS) is highly desirable.
  • Excellent communication skills, with the ability to communicate effectively with guests from diverse backgrounds.
  • Critical thinking skills, with the ability to turn issues into opportunities and provide creative solutions.
  • Fluency in English, with the ability to read, write, and converse at an advanced level.
  • Literate and tech-savvy, with a good grasp of reading, writing, basic math, and computer skills.
Benefits:
  • Attractive hourly rate – HIGA Level 3; hourly rate from $26.70 – $40.05
  • Flexible Working Options – tailored to your needs, whether you are a parent seeking flexible hours or someone looking for a supportive workplace.
  • Permanent Hours – guaranteed hours each week, so you know you are always on the roster.
  • Paid birthday leave to celebrate your special day.
  • Enhanced Parental Leave options to support your growing family.
  • Proactive Health Days to keep you feeling your best.
  • Workplace Support – A friendly and supportive team with managers who provide ongoing training and development.
  • Career Growth – Access to our lifelong development program and career milestone celebrations as you grow within the organization.
  • On-shift Duty Meal
  • Ambitious Employee Rate Accommodation at IHG Hotels Worldwide
  • Food & Beverage Discounts at IHG Hotels
  • Access to a retail discount platform to make your pay go even further.
  • Paid Annual & Personal Leave – We value your time off and ensure you get the rest you deserve.
About Us:

We are a global hospitality company that values work-life balance and supports personal and professional growth. Our goal is to create unforgettable experiences for our guests, while also providing a supportive and inclusive work environment for our team members.

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