Pet Cremation Specialist

This role requires working in a crematorium environment assisting with pet cremations and related tasks. The ideal candidate will have experience handling power tools and be able to work in high-temperature environments.

The crematorium is a fast-paced environment where you will be required to manage multiple tasks, prioritize work effectively, and perform various duties such as loading and operating the cremator, carrying out maintenance, and basic repairs to site equipment.

You will be responsible for interacting with clients, sorting pets into cool rooms, handling private and communal cremations, milling and preparation of ashes, liaising with Client Care and Prep Teams, demonstrating effective communication, greeting clients, collecting pets from Vet Clinics, communicating with clients, delivering ashes to client homes or vet clinics, attending meetings, and upholding standards relating to presentation, property, hygiene, reporting hazards, and adhering to Health and Safety policies.

• Assist Truck Driver with unloading of pets
• Sorting pets into cool rooms
• Handling both private and communal cremations
• Milling and preparation of ashes
• Liaise with the Client Care and Prep Teams as required
• Demonstrate effective and clear communication with compassion and in a professional manner
• Greeting clients at the Crematorium for viewings
• Collection of pets from Vet Clinics in region as required
• Communicate and follow-up with clients as required
• Delivery of pets ashes to client homes or vet clinics as required
• Attend team and company meetings as required
• Take personal responsibility for upholding standards relating to presentation, property, hygiene, including prompt reporting of loss, damage, or maintenance needs
• Taking responsibility of reporting hazards and risks that may cause harm or injury, and adhering to Health and Safety policies and procedures
• Other duties as required aligned to the role's operational requirements

• Maintain and update the necessary records in respect to Cremations performed
• Ensure all pets are correctly tagged and accurate weights and information identified
• Ensure all tagging and packing is recorded accurately and in a timely manner

• Manage the QA of ashes
• Ensure high standards of cleanliness and order are kept in the Crematorium facility
• Adhere to the Company's policies and procedures for all relevant tasks undertaken
• Operate cremation and ashes processing equipment to cremate pets as instructed
• Load and operate the Cremator in accordance with procedures manual
• Carry out maintenance and basic repairs to site equipment as instructed

• Ability to work within a high temperature environment
• Technical appreciation of industrial equipment
• Experienced with handling power tools
• Ability to manage multiple tasks and prioritise work effectively
• Fit for work carrying out manual handling tasks
• Good technical / computer appreciation skills
• Ability to make well informed decisions and work positively under pressure
• Q Fever vaccinated

As a member of our team, you will contribute to providing vital services to families who are grieving the loss of their loved ones. Our staff embody our values and experience the gratitude that comes with offering meaningful service. Some benefits include:

• Reward and recognition programs
• Tailored induction and training programs
• Well-designed facilities to assist in providing exceptional client family experiences
• Networking opportunities across the business and with peers
• Birthday and paid parental leave
• Free access Employee Assistance Program
• We are a diverse workplace and equal opportunity employer