Operations Lead
2 days ago
We are seeking an exceptional Operations Lead to join our team and deliver a world-class customer experience. As a key member of our operations team, you will be responsible for ensuring the club's appearance reflects the highest standards, managing issues that arise during opening or closing, and finding ways to give our members that little bit extra.
Key Responsibilities:- Ensure the club's cleanliness and appearance meet the highest standards.
- Manage issues that arise during opening or closing and implement solutions to prevent reoccurrence.
- Develop and maintain strong relationships with staff and members to create a positive and engaging experience.
- Contribute to the development and implementation of operational processes and procedures.
- Monitor and report on operational performance metrics to inform business decisions.
- 2+ years of relevant operations experience in the fitness or hospitality industry.
- Excellent communication and interpersonal skills at all levels.
- Able to work independently and as part of a team to achieve common goals.
- Attention to detail and ability to multitask in a fast-paced environment.
- Experience in conflict resolution and issue management is highly desirable.
- Free membership to work out at our clubs.
- Discounted personal training.
- Special deals with our retail and service partners.
- Paid parental leave.
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