Experience Design Researcher, Financial Wellbeing

1 month ago


Melbourne, Victoria, Australia ANZ Full time
About Us

At ANZ, we're committed to improving the financial wellbeing and sustainability of our customers. Our goal is to create a seamless banking experience that meets their evolving needs.

About the Role

The Financial Wellbeing Portfolio is responsible for delivering a valuable experience to our customers. As an Experience Design Researcher, you'll play a key role in scoping, innovating methods, delivering research, and presenting results to stakeholders.

You'll work closely with product owners, designers, and stream leads to drive research and design solutions. Your expertise will help us understand customer needs and preferences, informing our product development and design decisions.

Key Responsibilities
  • Conducting generative and evaluative design research, including qualitative and quantitative methods
  • Executing strategic research methodologies and translating research insights into design solutions
  • Researching digital and non-digital assets to inform design decisions
  • Collaborating with behavioural science, customer insights, and analytics teams to drive research and design solutions
What We're Looking For

We're seeking an experienced researcher with a strong background in design research and a passion for delivering high-quality research insights. You'll have a track record of working in agile environments and collaborating with cross-functional teams.

Key skills and experience include:

  • Experience delivering research and design solutions in an agile environment
  • Strong research skills, including qualitative and quantitative methods
  • Ability to work with behavioural science, customer insights, and analytics teams
  • Experience with research tools and methodologies, including surveys, interviews, and usability testing
Why Join Us?

At ANZ, you'll have the opportunity to work on meaningful projects that drive business outcomes and improve customer experiences. Our culture values diversity, inclusion, and collaboration, and we're committed to creating a workplace that reflects the communities we serve.

We offer a range of benefits, including flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services. If you're passionate about design research and want to make a meaningful impact, we encourage you to apply for this role.



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