Building Member Loyalty

2 weeks ago


Sydney, New South Wales, Australia beBeeLoyalty Full time $120,000 - $180,000
Loyalty Program Manager

As the central figure in our loyalty program, this role drives strategy in collaboration with senior leaders to propel member engagement and retention.

Key Responsibilities:
  1. Elevate loyalty experiences – Design and implement compelling strategies that deliver value to members and foster brand loyalty.
  2. Lead digital innovation – Oversee the development of our loyalty app, enhancing user experience, features, and integration with our ecosystem while ensuring seamless interaction.
  3. Forge strategic partnerships – Identify and manage external alliances that create meaningful value for members and enhance our brand presence.
  4. Create engaging content – Develop captivating loyalty campaigns and content that stimulate interest and participation from our members.
  5. Inspire and motivate – Mentor and support a team, fostering collaboration, growth, and results-oriented outcomes.
  6. Foster member-centric initiatives – Design tailored programs, surprise & delight moments, and targeted strategies that increase member satisfaction and participation.
  7. Optimize performance metrics – Leverage data insights to monitor loyalty program performance, track key performance indicators, and provide actionable recommendations to senior leadership.

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