Wellness Operations Director

2 weeks ago

Brisbane, Queensland, Australia beBeeLeadership Full time $60,000 - $80,000
Job Overview

Luxuriate in true serenity and enjoy a wide range of services from traditional infrared saunas, magnesium float tanks, cold plunges, hot spas, contrast therapy, compression therapy, massages, and more. Whether you're hoping to speed up muscle recovery, enhance your overall well-being, increase your mental clarity, or simply find a bit of me time, this role offers everything you've been waiting for.


About the Position
  • This is a high-impact leadership position overseeing all areas of spa operations based in Virginia.
  • You'll lead a passionate team drive sales performance, and deliver five-star customer experiences.
  • This role offers more than just a job—it's a unique opportunity to grow with Australia's fastest-growing wellness brand.

Responsibilities
  • Oversee daily spa operations maintaining exceptional facility standards.
  • Own the entire client journey—from welcome to long-term care.
  • Lead develop and inspire a team of 5-10 receptionists to deliver outstanding service.
  • Confidently sell memberships packages, and services to meet and exceed revenue targets.
  • Plan and execute external lead generation—B2B outreach local engagement, and events.
  • Manage recruitment onboarding, and staff retention.
  • Deliver internal marketing campaigns and customer engagement activities.
  • Handle rostering leave, and payroll processes.
  • Ensure procedural compliance and daily operational checklists are upheld.
  • Respond to customer feedback with professionalism and care.
  • Track analyse, and report on performance metrics and team KPIs.

What You'll Need to Succeed
  • Proven experience in a leadership role within a spa, wellness centre, health club or similar environment.
  • Strong sales performance history in a KPI-driven setting with a natural drive to exceed targets and grow revenue.
  • A lead generation mindset with the ability to build rapport influence others, and convert interest into memberships.
  • Outstanding communication skills—you listen well respond with empathy, and communicate with clarity and confidence.
  • A customer-first approach always striving to deliver exceptional outcomes and memorable service.
  • A solution-focused leadership style capable of managing challenges calmly while supporting a high-performing team culture.
  • A growth mindset and genuine passion for health recovery, and wellness—you live and breathe what we do.
  • Professional standards in appearance reliability punctuality, and personal conduct.
  • Tech confidence with the ability to learn new systems and manage operational software and compliance processes.
  • Current First Aid & CPR certification, or willingness to obtain, and full Australian working rights.

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