Customer Experience Ambassador

1 day ago

NewcastleMaitland, Australia beBeeHospitality Full time $45,000 - $60,000
Guest Service Agent Role

At our hotel, we are dedicated to delivering exceptional guest experiences and fostering a positive work environment.

We are seeking a motivated Guest Service Agent who is committed to providing warm and welcoming customer service to join our team.

As a key member of our front-of-house team, you will be responsible for guiding guests through their stay, from smooth check-ins and check-outs to insights on local attractions and eateries.

  • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Key Qualifications:
  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of our organization.
  • Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
What We Offer:

Our organization provides a supportive and inclusive work environment, opportunities for growth and development, and competitive compensation packages.

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