Retail Operations Manager

3 weeks ago

Geelong, Victoria, Australia Telstra Full time
Job Summary

You'll be instrumental in driving sales and service excellence within our Telstra Store Geelong team. As a Retail Operations Manager, you'll share our passion for delivering world-class customer experiences and impart your knowledge to your team members. Your focus will be on creating innovative solutions that have a significant impact for our customers.

You will collaborate with the Store Manager to develop a high-performing team by coaching and empowering others to meet operational requirements and achieve their performance targets.

About the Role

This is an exciting opportunity to join our dynamic team at Telstra Store Geelong. You will be responsible for influencing our teams to provide quality customer service, maximise sales, and motivate outstanding customer service. You will be a key team support both when the store manager is present or absent. Additionally, you will coach and develop the next leaders in our business.

Key Responsibilities:

  • Coach Customer Advisors day-to-day for the delivery of sales and customer experience targets.
  • In the absence of the Store Manager, own and guide the store to ensure a seamless transition.
  • Oversee the induction and ongoing training of new team members.
  • Execute business initiatives to meet and achieve store targets for each quarter of the financial year by setting and tracking monthly sales and customer experience targets.
  • Guide the store's performance to achieve sales and customer experience targets.
  • Initiate the store's compliance against central operating standards and processes and preside over productive operational excellence.
  • Resolve basic and complex store-level customer complaints.
  • Ensure adherence to the agreed customer sales model within the store.
  • Organise the shop floor to supervise customer flow and store traffic.
  • Supervise staff to customer demand and operational requirements.
  • Cultivate the next group of leaders for our stores.
Requirements

To be successful in this role, you'll need to possess:

Skills and Experience:

  • Demonstrated experience influencing people in a retail environment.
  • Outstanding communication skills.
  • Advanced appreciation of customer needs and proficient in resolving customer issues.
  • Proven track record working within a productive, high-pace, customer-oriented retail environment.
  • Advanced ability to successfully create and execute business improvement initiatives, and support the change agenda in-store.
  • Ability to successfully execute against key metrics (financial and customer).
  • Ability to successfully create and action store improvement opportunities.
What We Offer

We're proud to offer:

Benefits:

  • Corporate discounts and benefits.
  • Fantastic team environment.
  • Highly rewarding sales environment.
  • Excellent career growth prospects.
  • In-depth training and coaching provided online and in-store.

Salary: $80,000 - $100,000 per annum (dependent on experience)

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