Emergency Response Specialist

3 weeks ago

Sydney, New South Wales, Australia NSW Government Full time

About NSW Ambulance

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We provide essential health services to the people of NSW, relieving suffering through out-of-hospital care.

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Our goal is to deliver excellence in care, ensuring patients receive the right care, at the right time, and at the right place. Whether you live in metropolitan, rural or regional areas, we are there to provide medical care and transport when needed.

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The Role

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As an Emergency Medical Call Taker, every shift and every call has the potential to be the most rewarding or challenging. You could be someone's lifeline, last hope, or lucky break, relying on you to guide and support them through their worst moment.

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This role requires resilience, dynamism, and a calm composure in stressful situations. You will receive, record, and progress emergency phone calls made to Triple Zero (000) in a fast-paced environment, providing lifesaving first aid advice and ensuring callers receive necessary information and support until paramedics arrive.

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Requirements

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  • You must enjoy working in a busy environment with high attention to detail and multitasking skills.">
  • You should be tech-savvy, able to use multiple software systems under pressure.">
  • You have proven persistence and good decision-making capabilities.">
  • You communicate effectively by listening, showing empathy, and adapting your style to the situation.">
  • You maintain a professional conduct and support for others.">
  • You learn quickly, developing your capability while embracing constructive feedback.">
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Benefits

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You will work 12-hour shifts on a 24/7 rotating roster, with four days on and five days off. The salary range is $62,649.77 per annum, plus allowances, shift penalties, and overtime. Other benefits include:

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  • 5 weeks of annual leave per year.">
  • An organisation that champions Diversity, Equity, and Inclusion.">
  • A diverse career opportunities across clinical and non-clinical roles in regional and metro NSW.">
  • Job security in a permanent full-time role.">
  • Discounted gym rates, health and wellness coaching, free vaccinations, and training programs for professional development.">
  • Employee Assistance Program (EAP) for staff and family members.">
  • Generous salary packaging options to increase take-home pay.">
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Location

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The positions are based in Sydney, Dubbo, and Charlestown, with centres state-wide including Sydney (Eveleigh), Southern (Warilla), Northern (Charlestown), and Western (Dubbo). Roles are appointed on a permanent full-time basis across a 24/7 rotating roster.

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Salary

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$62,649.77 per annum, plus allowances, shift penalties, and overtime.

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