Emergency Response Specialist

1 week ago

Sydney, New South Wales, Australia at Sonder Full time

Sonder is a pioneering active care technology company that empowers organisations to prioritise the wellbeing of their employees. Our innovative mobile app offers 24/7 support from a team of skilled professionals, providing immediate assistance for critical situations. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform equips leaders with valuable insights to address future wellbeing challenges.

We are at an exciting stage of growth, expanding our operations in Australia, New Zealand, and the UK. This presents a unique opportunity for experienced individuals to join our mission and contribute to creating a culture of Active Care worldwide.

  • Our network spans across multiple countries, serving over 500,000 eligible members.
  • A diverse team of 300+ professionals, including an extensive on-the-ground responder network.
  • Trusted by major corporations, educational institutions, and government agencies.

This role is part of our Response Network, where Sonder Responders provide essential in-person support to our members in need. Serving and former workers from various industries are eligible to apply, offering flexibility and work-life balance.

You will be employed as a casual member of the Sonder Responders Network, working a flexible 24-hour on-call roster. As a key contributor, you will help build and expand the network in Australia from the ground up.

Your expertise in decision-making, response, empathy, and a passion for helping others will be vital to your success in this role. You will have the freedom to nominate your availability and receive competitive remuneration for both on-call duty and incident response.

In addition to supporting the Response Network, you may be required to assist the Response Network Manager with:

  • Engaging with stakeholders to promote business and operational objectives.
  • Nurturing partnerships, relationships, and training initiatives.
  • Providing input on operational procedures and network management.
  • Conducting emergency and non-emergency support responses to aid the responder network in your area.

We are seeking dedicated professionals with recent or current experience in emergency services, military, mental health, or security-related work. If you possess strong interpersonal skills, can assess complex situations, and display empathy, we encourage you to apply.

You will need:

  • Recent experience in Australia within emergency services, military, and/or security-related fields, along with a solid local network.
  • A high level of self-awareness, motivation, and self-management.
  • The ability to set priorities, act decisively, and make quick decisions while demonstrating interpersonal sensitivity.
  • Flexibility to work a varied on-call schedule.

Due to the nature of our industry, all Sonder employees must undergo a National Police Check and WWCC. Please indicate if you have recently obtained these clearances in your application.

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