Debt Resolution Professional

2 weeks ago


Mudgeeraba, Queensland, Australia KBH Solutions Full time

Job Summary:

KBH Solutions is seeking a highly skilled and motivated Collections Officer to join their finance team. As a Collections Officer, you will play a critical role in negotiating outstanding debts with a positive approach, providing exceptional customer service, and ensuring accuracy in file notes and database updates.

Key Responsibilities:

  • Negotiate outstanding debts with a focus on resolving disputes and improving customer relationships.
  • Provide top-notch customer service through inbound and outbound calls, ensuring a positive experience for clients.
  • Ensure the accuracy and completeness of file notes and database updates, maintaining the integrity of financial records.
  • Adhere to all relevant laws, regulations, and company policies, ensuring compliance and minimizing risk.

About You:

  • You have experience in finance or banking, preferably in a call center environment.
  • You possess strong communication skills, with the ability to effectively interact with clients and colleagues.
  • You are a team player, comfortable working in a dynamic and fast-paced environment.
  • You are eager to learn and grow, with a strong desire to develop your skills in collections and legal processes.

What We Offer:

  • A competitive base salary and monthly commission structure.
  • A dynamic and supportive team environment, with opportunities for growth and development.
  • A comprehensive benefits package, including free gym membership and onsite parking.
  • A flexible roster, including a 9-day fortnight and early Friday finish.


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