Current jobs related to Consumer Care Specialist - Sydney, New South Wales - ESTÉE LAUDER Companies

  • Consumer Care Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ESTÉE LAUDER Companies Full time

    The Consumer Care Specialist is a key role within ESTÉE LAUDER Companies, responsible for delivering exceptional customer service and support to our valued consumers.This position requires a high level of discretion, integrity, and professionalism, as you will have access to confidential information and be responsible for handling consumer inquiries and...

  • Consumer Care Specialist

    4 weeks ago

    Sydney, New South Wales, Australia ESTÉE LAUDER Companies Full time

    Job Title: Consumer Care AdvisorThe Consumer Care Advisor is a key role within the ESTÉE LAUDER Companies, responsible for delivering exceptional customer service and support to our valued consumers.Key Responsibilities:Develop a comprehensive understanding of our brand products, including usage recommendations, promotional offers, events, and pricing for...

  • Consumer Care Specialist

    4 weeks ago

    Sydney, New South Wales, Australia ESTÉE LAUDER Companies Full time

    Job Title: Consumer Care AdvisorThe Consumer Care Advisor is a key role within the ESTÉE LAUDER Companies, responsible for delivering exceptional customer service and support to our valued consumers.Key Responsibilities:Develop a comprehensive understanding of our brand products, including usage recommendations, promotional offers, events, and pricing for...

  • Consumer Care Specialist

    4 weeks ago

    Sydney, New South Wales, Australia ESTÉE LAUDER Companies Full time

    Job Title: Consumer Care AdvisorThe Consumer Care Advisor is a key role within the ESTÉE LAUDER Companies, responsible for delivering exceptional customer service and support to our valued consumers.Key Responsibilities:Develop a comprehensive understanding of our brand products, including usage recommendations, promotional offers, events, and pricing for...

  • Consumer Care Specialist

    4 weeks ago

    Sydney, New South Wales, Australia ESTÉE LAUDER Companies Full time

    Job Title: Consumer Care AdvisorThe Consumer Care Advisor is a key role within the ESTÉE LAUDER Companies, responsible for delivering exceptional customer service and support to our valued consumers.Key Responsibilities:Develop a comprehensive understanding of our brand products, including usage recommendations, promotional offers, events, and pricing for...

  • Consumer Care Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ESTÉE LAUDER Companies Full time

    Job Title: Consumer Care AdvisorThe Consumer Care Advisor is a key role within the ESTÉE LAUDER Companies, responsible for delivering exceptional customer service and support to our valued consumers.Key Responsibilities:Develop a comprehensive understanding of our brand products, including usage recommendations, promotional offers, events, and pricing for...

  • Competition and Consumer Law Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Janelle Piscopo Full time

    Job Title: Competition and Consumer Law SpecialistAbout the Role:As a Competition and Consumer Law Specialist at Janelle Piscopo, you will be involved in market-leading local and global transactions, projects in NZ, Asia-Pacific, and the Middle East. Our egalitarian ethos and distinctive values-based culture make us a unique and attractive employer. You will...

  • Care and Support Specialist

    2 days ago

    Sydney, New South Wales, Australia Flinders And Upper North Local Health Network Full time

    Job Summary: We are seeking a skilled Care and Support Specialist to join our team at Flinders And Upper North Local Health Network.About the Role: As a Care and Support Specialist, you will play a vital role in providing personal care, cleaning, meal preparation, transport, and social support to individuals who require assistance to maintain their...

  • Business Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Pathway Search Full time

    About Us: At Pathway Search, we're revolutionizing the personal lending space with innovative solutions. We're seeking a skilled Business Analyst - Consumer Lending Specialist to join our team.Key Responsibilities: Analyze and document business requirements related to payment processing and consumer lending systems. Collaborate with cross-functional teams to...

  • Installation Specialist

    1 week ago

    Sydney, New South Wales, Australia JB Hi-Fi Full time

    About the OpportunityWe are seeking skilled installation specialists to join our team of experienced technicians. As a specialist in consumer electronics and appliances, you will have the opportunity to work on a wide range of installations, including TVs, audio systems, and white goods.About UsJB Hi-Fi is one of Australasia's largest and most trusted...

  • Consumer Partner Operations Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Virgin Australia Full time

    About the RoleWe're seeking a highly skilled Consumer Partner Operations Specialist to join our team at Velocity Frequent Flyer. As a key member of our operations team, you'll play a critical role in enabling our members to redeem their points for unforgettable experiences.Key ResponsibilitiesTranslate commercial and strategic objectives into practical...

  • Community Care Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Flinders And Upper North Local Health Network Full time

    Job Title: Community Care SpecialistJob Summary:We are seeking a Community Care Specialist to join our team at Flinders and Upper North Local Health Network. As a Community Care Specialist, you will provide high-quality care and support to individuals in their own homes, promoting independence and well-being.Key Responsibilities:Provide personal care,...

  • Nursing Care Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Regis Aged Care Full time

    Nursing Care Specialist OpportunityWe are seeking a skilled Nursing Care Specialist to join our team at Regis Aged Care. As a Nursing Care Specialist, you will be responsible for providing high-quality nursing care to our residents, ensuring their physical, emotional, and social needs are met.About the RoleThis is a challenging and rewarding role that...

  • Solicitor - Competition and Consumer Law

    3 days ago

    Sydney, New South Wales, Australia Woolworths Full time

    About UsWe are Woolworths Group, a leading retailer with a purpose to create better experiences together for a better tomorrow.Our Legal Industry & Government (LIG) team supports the entire Woolworths Group, providing thought leadership and professional advice to secure optimum commercial outcomes.We are seeking a talented Senior Competition and Consumer...

  • Investment Banking Specialist

    2 weeks ago

    Sydney, New South Wales, Australia 5180 Deutsche Group Services Pty Limited Full time

    About the RoleWe are seeking a highly skilled Investment Banking Specialist to join our team at 5180 Deutsche Group Services Pty Limited. As an Investment Banking Specialist, you will be responsible for origination and execution of M&A mandates with a focus on Consumer, Retail, Healthcare and General Industrials sectors.Key ResponsibilitiesOrigination and...

  • Competition and Consumer Law Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Janelle Piscopo Full time

    Join our team of talented and motivated individuals at Janelle Piscopo as a Competition, Consumer & Economic Regulatory Lawyer. We are seeking a Senior Associate to be involved in market-leading local and global transactions, projects in NZ, Asia-Pacific, and the Middle East. Our egalitarian ethos and distinctive values-based culture make us a unique and...

  • Consumer Partner Operations Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Virgin Australia Full time

    About the RoleWe're seeking a highly skilled Consumer Partner Operations Specialist to join our team at Velocity Frequent Flyer. As a key member of our operations team, you'll play a critical role in delivering exceptional experiences for our members.Key ResponsibilitiesTranslate commercial and strategic objectives into practical processes and applications...

  • Business Analyst

    2 months ago

    Sydney, New South Wales, Australia Pathway Search Full time

    Consumer Lending Business Analyst OpportunityWe are seeking a skilled Business Analyst to join our team at Pathway Search, a pioneering company transforming the personal lending space.About the Role:As a Business Analyst, you will play a crucial role in analyzing and documenting business requirements related to payment processing and consumer lending...

  • Clinical Nurse Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Aged Care Resumes Full time

    About the RoleWe are seeking an experienced Clinical Nurse Specialist to join our team at Montefiore, a leading aged care provider in Sydney. As a Clinical Nurse Specialist, you will play a key role in delivering high-quality care to our residents and contributing to the development of our care teams.Key ResponsibilitiesWork closely with our Registered...

  • Nurse Care Specialist

    3 weeks ago

    Sydney, New South Wales, Australia St Vincent's Care Services Full time

    Job Opportunity:We are seeking a dedicated and compassionate Nurse Care Specialist to join our team at St Vincent's Care Services. As a key member of our care team, you will be responsible for delivering high-quality care to our residents, ensuring their physical, emotional, and spiritual needs are met.Key Responsibilities:Providing direct care to residents,...

Consumer Care Specialist

2 months ago

Sydney, New South Wales, Australia ESTÉE LAUDER Companies Full time
Job Title: Consumer Care Advisor

At ESTÉE LAUDER Companies, we are seeking a highly skilled and dedicated Consumer Care Advisor to join our team. As a Consumer Care Advisor, you will be responsible for providing exceptional customer service to our valued consumers, ensuring that their inquiries and concerns are addressed in a timely and professional manner.

Key Responsibilities:
  • Develop a comprehensive knowledge of our brand products, including usage recommendations, promotional offers, events, and pricing for both our e-commerce sites and in-store for both Australia and New Zealand markets.
  • Stay up-to-date on all new products and discontinuations across our ranges, ensuring that you can provide accurate information to consumers.
  • Understand our distribution points of sale, enabling you to advise consumers on where to purchase our products.
  • Handle consumer inquiries and complaints daily via phone, email, live chat, WhatsApp, and social media, ensuring that communication is accurate, prompt, and professional.
  • Provide support for all e-commerce consumers, including track and trace, technical support, and order status or product inquiries.
  • Attend team meetings and brand or online meetings as required.
  • Maintain knowledge of store return rules, including Company stores, Corporate stores, Department, Freestanding, and Salons.
  • Understand consumer engagement via business and media platforms.
  • Offer and process phone orders, including credit card payments.
  • Assess each inquiry/complaint and determine the course of action, including refunds, replacements, or alternative products.
  • Handle alleged product experiences with professionalism and empathy, escalating to the legal team in NY when necessary.
  • Re-order products for consumers through our system and SAP as required.
  • Manage and lead Consumer Care support for business projects as needed.
  • Ensure knowledge of the latest Corporate statements, including animal testing.
  • Stay up-to-date on Australian/NZ rulings on SPF products.
  • Knowledge of when to follow mandatory reporting for alleged product experiences involving SPF products.
  • Effectively source brand information daily for the team, including marketing calendars, pricing, and brand information on discontinuations and new products.
  • Maintain and update the CRM system with accuracy and detail, ensuring the integrity of customer information.
  • Utilize the CRM database to record and track consumer history and identify consumer patterns.
  • Ability to process and audit returned products for disposal.
  • Ability to handle all customers with a professional phone manner and understand when to escalate to avoid further consumer dissatisfaction.
  • Perform other general tasks as required by your manager.
  • Gain knowledge from self-learning brand product platforms.
  • Work with the team to ensure stock of consumer samples across all brands is adequate.
  • Take reasonable care of the health and safety of yourself and others.
  • Cooperate with ESTÉE LAUDER Management in providing a healthy and safe workplace.
  • Report any incidents or accidents as per Company process.
  • Undertake duties in accordance with the current ESTÉE LAUDER WHS principles, policies, procedures, and objectives.
Key Performance Indicators:
  • Positive stakeholder feedback from management, peers, and visitors.
  • Ensure all communications reflect the Company's standards.
  • Meet all deadlines.
  • Deal with all matters quickly and professionally.
  • Adhere to all procedures and policies.
Qualifications:
  • Working knowledge of a computerized system, including Microsoft Office 2007/2010 applications and CRM system SAP.
  • Beauty knowledge and understanding.
Person Specifications:
  • Quality customer service skills.
  • Ability to obtain a Police Check with no disclosable court outcomes.
  • High attention to detail and organizational skills.
  • Ability to work autonomously and contribute to the team.
  • Ability to manage multiple priorities and time management.
  • Proactive and positive approach to work and tasks.
  • Confidentiality, tact, and discretion when dealing with people.
  • Ability to work under pressure.