Service Delivery Specialist

5 days ago


Melbourne, Victoria, Australia Rentokil Initial Part time
Job Description

We are currently seeking a Service Delivery Specialist to join our team in Port Melbourne. As a Service Delivery Specialist, you will be responsible for providing phone and email customer service, sales, and support to our clients.

You will be an important member of the Customer Service team, reporting directly to the Customer Service Manager. Your core responsibilities will include receiving inbound calls and email inquiries from Commercial and Residential customers, proactively making outbound calls to promote our products and services, resolving customer queries quickly and accurately, and converting incoming inquiries into sales opportunities.

You will also be required to schedule services for residential customers, liaise with your fellow colleagues, meet KPI targets, and maintain our databases by ensuring customer records and details are up-to-date while ensuring compliance.



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