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Retail Department Leader

2 months ago


Brisbane, Queensland, Australia Sephora Full time

Position Overview:

As a key member of the Management team, the Department Manager will play a pivotal role in driving the success of our store operations. This position requires a dynamic individual who is passionate about beauty and retail, ready to lead a team in delivering exceptional customer experiences.

Key Responsibilities:

  • Serve as a role model for the team, exemplifying the Sephora experience and embodying our commitment to providing a curated and innovative beauty journey for our clients.
  • Foster a culture of sales excellence by exceeding performance metrics and enhancing team capabilities through effective coaching and development.
  • Analyze and utilize reporting data to inform operational strategies in collaboration with the Store Manager and fellow Senior Beauty Advisors.
  • Encourage open dialogue within the team by providing constructive feedback and maintaining consistent communication with management.
  • Act as the Manager in Charge (MIC) to address client and team member concerns in a fast-paced retail environment, confidently making decisions that align with store objectives.

Role Highlights:

This position offers the opportunity to engage with a diverse range of product categories, including beauty, skincare, haircare, and wellness, while also overseeing various store functions such as sales, management, and back-of-house operations.

Comprehensive onboarding and ongoing training will be provided through our unique online learning platform, ensuring that you are well-equipped to guide clients in discovering Sephora's exceptional offerings.

Ideal Candidate Profile:

  • Availability to work a flexible 38-hour rotating roster to meet store demands.
  • Proven experience in retail management, with a focus on profit and loss, sales forecasting, team leadership, inventory management, and visual merchandising.
  • Proficiency in Microsoft Office Suite for data interpretation and reporting.
  • A hands-on leader who thrives on the sales floor, inspiring and supporting team members to achieve their best.
  • A commitment to delivering outstanding client service and ensuring the store reflects the Sephora brand ethos.
  • A passion for cultivating a positive workplace culture where every team member feels valued and empowered to grow through feedback and development opportunities.
  • A strong track record of achieving sales targets and key performance indicators.

Inclusivity Commitment:

Sephora is dedicated to fostering an inclusive workplace that celebrates diversity. We welcome applications from all individuals and are committed to providing reasonable adjustments throughout the recruitment process to ensure fairness and transparency.