Tech Infrastructure Manager

1 week ago


Cleveland, Queensland, Australia beBeeITSupport Full time $90,000 - $100,000
IT Support Specialist Job Description

This is a strategic IT hire that requires an experienced professional to manage and support the end-to-end IT needs of our organization. The successful candidate will be responsible for troubleshooting hardware/software issues, installing new software, assisting users with access or system problems, and performing infrastructure maintenance tasks such as replacing desktops, laptops, printers, cabling, routers/switches, etc.

The ideal candidate will have solid hands-on skills with Windows systems, hardware replacement, networking (routers, switches, cabling), familiarity with backup systems, file servers, and small business security tools, as well as experience working independently and juggling multiple responsibilities with minimal supervision.

Main Responsibilities:
  • End-user support: Troubleshoot hardware/software issues, install new software, assist users with access or system problems.
  • Infrastructure maintenance: Replace and manage desktops, laptops, printers, cabling, routers/switches, etc.
  • Server & backup management: Ensure regular server backups, monitor health, and ensure data recovery readiness.
  • Network administration: Handle LAN/WAN troubleshooting, Wi-Fi support, VPN, phone systems, and internet connectivity.

In addition to these core responsibilities, the IT Support Specialist will also collaborate with our outsourced IT vendor to ensure a smooth transition of systems, passwords, backups, and configurations.

Key Skills & Qualifications:
  • 8-10 years of experience in IT support or IT infrastructure in a small to mid-size company setup.
  • Solid hands-on skills with Windows systems, hardware replacement, networking (routers, switches, cabling).
  • Familiarity with backup systems, file servers, and small business security tools.
  • Ability to work independently and juggle multiple responsibilities with minimal supervision.
  • Basic scripting or report generation skills (e.g., Excel macros, PowerShell) is a plus.
  • Experience working in manufacturing or industrial environments is desirable.

We are looking for a self-starter who is comfortable being the single point of contact for IT in our organization. If you have a passion for technology and enjoy solving complex problems, we encourage you to apply for this exciting opportunity.



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