Component Reliability Expert

4 days ago

Perth, Western Australia beBeeReliability Full time $90,000 - $120,000
Job Description

We are seeking a highly skilled Component Reliability and Support Specialist to join our team.

The role focuses on maintaining the reliability of our components by implementing corrective actions, warranty investigations, and continuous improvement channels.

The successful individual will manage all warranty claims, NCR reporting, and reworks while working closely with customers to establish cause of failure and collect relevant information.

Key Responsibilities:

  • Establish whether warranty will be granted
  • Closing all warranty jobs
  • Improvement to component rebuilds based on failure analysis
  • Review and consult with sales and commercial on new product updates
  • Process installation documentation and forms
  • Review install forms, failure modes, and condition reports
  • Ensure data, maintenance history, and forms are received for each warranty claim
  • Develop investigation and work scopes in line with DOA specific to individual warranty claims
  • Achieve an agreed ratio of warranty claim conclusive outcomes
  • Ensure adherence to safety requirements and procedures
  • Compile reports on statistics and data to understand risk exposure and trends

Requirements:

  • 5 years' experience in a similar role in the mining and heavy mobile equipment industry
  • AUR30405 Cert III Automotive (Plant Mechanic) or AUR31212 Cert III Automotive (Mobile Plant Mechanic) or MEM30205 CERTIII Engineering Mechanical (Mobile Plant Mechanic)
  • Knowledge in Caterpillar earthmoving equipment and component rebuilds
  • MS PowerPoint and Word skills
  • Ability to compose grammatically correct reports
  • Ability to achieve required outcomes by collaborating with multiple tiers of the organisation
  • Formal failure analysis training
  • High proficiency in Microsoft Office 365; Word and PowerPoint
  • Excellent verbal and written communication skills essential
  • Ability to multitask, prioritise with excellent time management skills
  • Professional discretion plus excellent interpersonal skills
  • Hard working, self-motivated with good decision making

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