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Critical Response Manager
3 weeks ago
We are seeking a highly skilled and experienced Critical Response Manager to join our team. In this role, you will be responsible for leading incident response efforts, ensuring timely resolution, and minimizing business impact.
The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work effectively in a fast-paced environment. You will be part of a global team coordinating incidents 24/7 in a follow-the-sun model, and your expertise will be crucial in shaping incident response strategies and processes.
Responsibilities:
- Incident Response: Manage high-severity incidents, lead temporary response teams, and ensure timely resolution with minimal business impact.
- Process Improvement: Collaborate with cross-functional teams to identify areas for improvement, implement best practices, and optimize incident management processes.
- Training and Preparedness: Develop and deliver training programs to ensure teams are prepared to respond effectively to critical incidents.
- Communication: Ensure clear and timely communication with stakeholders, including customers, internal teams, and external partners.
- Post-Incident Review: Conduct thorough post-incident reviews to identify lessons learned, improve processes, and enhance overall resilience.
Requirements:
- Proven experience in incident management and SRE or Security Operations, ideally within a SaaS environment.
- Strong technical background with the ability to understand complex systems and troubleshoot issues.
- Excellent communication and collaboration skills, with the ability to work effectively in a fast-paced environment.
- Experience with process improvement methodologies and a commitment to continuous learning and improvement.
What We Offer:
- A dynamic and supportive work environment with opportunities for growth and development.
- Collaborative teams working on cutting-edge technologies and innovative solutions.
- A comprehensive benefits package, including competitive compensation, health insurance, and retirement plans.
- Ongoing training and professional development opportunities to enhance your skills and expertise.
Why Join Us:
- Be part of a global organization that values innovation, collaboration, and customer satisfaction.
- Contribute to shaping incident response strategies and processes that drive business success.
- Work with talented individuals who share your passion for technology and problem-solving.
