Technical Support Specialist

22 hours ago

Bendigo, Victoria, Australia beBeeSupport Full time $45 - $60
Job Overview

Our organisation seeks a skilled Help Desk Agent to provide first-level technical support to admin and therapy staff across Australia. As the primary point of contact for technology-related issues, you will respond to phone and remote access requests.

The successful candidate will play a vital role in ensuring therapists can deliver high-quality services with minimal disruption. Our goal is to create an environment where all children reach their potential and thrive in a community that respects diversity.

This full-time position offers opportunities for growth and professional development within our national enterprise IT team. We are committed to supporting your career aspirations and helping you achieve your goals.

Key Responsibilities
  • Troubleshoot basic technical problems reported by users, employing sound problem-solving skills and effective time management techniques.
  • Manage support tickets in our enterprise ticketing system, prioritising tasks and meeting deadlines.
  • Communicate clearly with users to gather information about their technical issues and provide guidance on resolving common problems.
  • Contribute to building a knowledge base by documenting solutions to frequently encountered issues, enhancing the overall user experience.
  • Deliver exceptional customer service by explaining technical concepts in a clear and concise manner, catering to users with varying levels of expertise.
Schedule and Benefits

This is a full-time role working Monday to Friday across a rotating roster. Your weekends are yours to enjoy.

Essential Skills and Qualifications
  • A willingness to learn and grow in a purpose-driven organisation.
  • Excellent communication skills, with the ability to thrive in a collaborative environment.
  • Strong customer service skills, with a focus on providing a positive user experience.
  • Previous helpdesk experience is essential; enterprise experience is highly regarded.
  • A strong understanding of the Windows operating system and Microsoft Office Suite.
  • IT certifications are highly valued.
  • Attention to detail and effective time management skills.

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