Dynamic Leadership Opportunity

4 days ago

Melbourne, Victoria, Australia beBeeManager Full time $120,000 - $138,000

About this Opportunity:

As a Team Manager, you will lead a dynamic team of Senior Case Managers and Claims Specialists, guiding them to provide top-tier claims management to injured workers and employers. This role is crucial in shaping the success of our Front-End claims teams, dedicated to managing Workers Compensation claims between 0-52 weeks post-injury.

This position offers a unique chance to make a significant impact on how we manage Early-Intervention/Front End Work Cover claims. You will be at the forefront of providing excellent leadership, coaching, and mentoring to your team, ensuring effective workflow and people management.

In this role, you will directly influence your team's daily operations, upskill and mentor your team members, and implement innovative strategies to continuously enhance our claims management function.

Key Responsibilities:

  • Client Engagement: Build strong relationships with clients to facilitate effective claims management discussions.
  • Workflow Management: Oversee your team's daily workflow to ensure efficient output and maintain high client service standards.
  • Leadership and Coaching: Provide engaging leadership, coaching, and feedback on technical, business, and performance-related issues.
  • Skill Development: Collaborate with the Branch Manager to identify skill gaps and assist in upskilling your team.
  • Team Morale: Foster a team-oriented culture focused on achievement and service excellence.
  • Mentorship: Encourage creativity, risk-taking, and continuous improvement through mentoring and coaching.
  • Service Improvement: Identify areas for improvement in claims handling services and implement strategies to meet business and WorkSafe requirements.

Requirements:

  • Leadership Experience: Proven experience in a People Manager role with outstanding leadership, coaching, and mentoring skills.
  • Industry Knowledge: In-depth understanding of Workers Compensation legislation and the Eligibility process.
  • Client Management: Experience in client management and engagement.
  • Interpersonal Skills: Excellent communication skills with all levels of staff and external parties.
  • Conflict Resolution: Strong conflict resolution abilities.
  • Time Management: Exceptional time management skills.
  • Qualifications: Industry specific or other relevant tertiary qualifications in Allied Health, business, Occupational Rehabilitation or a related field.

What We Offer:

  • Competitive Salary: Attractive remuneration packages with flexible work arrangements.
  • Paid Leave: Generous Paid Parental Leave and reproductive leave to support your family needs.
  • Supportive Environment: A friendly, flexible, and inclusive working environment with great team support and rewarding opportunities.
  • Career Growth: Exciting career advancement prospects as our company continues to grow.
  • Ongoing Education: Continuous education and development opportunities through external and internal programs.
  • Recognition and Support: Service recognition awards and employee assistance programs for you and your immediate family members.
  • Wellbeing Focus: A commitment to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.
  • Additional Benefits: Access to additional purchased leave, novated leases, and the Gallagher Rewards Program, which includes discounts and cash-back offers from hundreds of retailers.

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