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Transport Service Representatives
2 weeks ago
Job Opportunity
This role plays a vital front-line position in delivering exceptional customer experience.
The successful candidate will provide revenue protection, transport information, and foster a safe environment for passengers and drivers alike.
A key aspect of this position involves engaging with diverse audiences, including school children, and navigating various scenarios where quick thinking and assertiveness are essential.
Key Responsibilities:
- Deliver high-quality customer service and assistance to passengers on local services and the broader network.
- Educate customers about products and the network.
- Participate in community programs or activities.
- Ensure customers have paid for their service.
- Issue Penalty Infringement and Warning Notices.
- Enhance passenger and driver safety by maintaining a visible presence onboard bus services.
- Complete daily reports on activities and incidents.
About You
- You possess excellent communication skills and ability to build rapport.
- You can remain calm in tense situations and exercise good judgment.
- You have conflict resolution skills and can de-escalate and resolve situations.
- You work well in a team and are able to follow set procedures and policies.
- You are well-presented, polite, and courteous.
- You are assertive and able to ask questions when necessary.
What We Offer
- A permanent full-time position.
- Opportunities for growth and development within our organization.
Requirements
- A satisfactory medical and psychological pre-employment test.
- A police background check.
Work Environment
This role requires working shifts at a depot.
