High-Performance Database Support Specialist

5 days ago

Sydney, New South Wales, Australia beBeePrincipal Full time $1,243,070 - $1,684,160
Job Description:
We are seeking a skilled Principal Support Engineer to join our team in APJ. As a key member of our Support Services team, you will be responsible for maintaining and managing Postgres databases, providing guidance, support, and execution following best practices.

Your impact will be felt throughout the customer journey, from integration and testing to tuning, administration, design, development, and planning of their estate of the EDB analytical solutions.
You will prioritize and manage several open issues at once, serving as the Subject Matter Expert and leading the Support Services Analytics SME pod.
Properly escalating unresolved issues to internal teams, you will represent the customer experience within EDB and the analytics communities.
With a strong understanding of data warehousing concepts, analytical query design, and Kubernetes architecture, you will test and develop troubleshooting strategies and mechanisms for EDB products geared towards containers running on public/private cloud environments.

Additionally, you will troubleshoot, diagnose, and solve Postgres-based database solution issues, providing prompt and accurate feedback to customers.
The ideal candidate will possess 10+ years of total experience, including recent 7+ years of experience in Data Warehouse solutions with an emphasis on Greenplum.
They should have in-depth knowledge of Greenplum's parallel processing and integration with big data frameworks such as Hadoop, strong understanding of data warehousing concepts and analytical query design, and strong understanding of Kubernetes architecture, API objects, and YAML file management.
A solid foundation in scripting languages (Python, Bash, Power Shell, YAML) and programming languages (C, C++, Java, .NET) is also required, as well as experience with cloud service environments (AWS, Azure, GCP).

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