Lead Database Support Specialist

19 hours ago

Sydney, New South Wales, Australia beBeeDatabaseSupport Full time $140,000 - $180,000
Database Support Specialist

We are seeking a highly skilled Database Support Specialist to join our team in APJ.

About the Role:

  • This position involves providing technical guidance, support and execution following best practices to ensure optimal database performance.
  • You will be working closely with clients to identify and resolve database issues in a timely and efficient manner.
  • As a Database Support Specialist, you will be responsible for maintaining and managing Postgres databases, troubleshooting and diagnosing complex database problems and providing prompt and accurate feedback to customers.

Key Responsibilities:

  • Maintain and manage multiple Postgres databases across various environments.
  • Provide expert-level technical guidance and support to clients on database-related matters.
  • Troubleshoot and diagnose complex database issues, escalating unresolved issues to internal teams as necessary.
  • Develop and implement best practices for database management and maintenance.

Requirements:

  • 10+ years of total experience including recent 7+ years of experience in Data Warehouse solution with an emphasis on Greenplum.
  • In-depth knowledge of Greenplum's parallel processing and integration with big data frameworks such as Hadoop.
  • Strong understanding of data warehousing concepts, analytical query design, and Kubernetes architecture.
  • Proficiency in scripting languages such as Python, Bash, PowerShell, and YAML.
  • 2+ years of programming experience with C, C++, Java, or .NET.
  • Strong experience in cloud service environments in AWS, Azure, and GCP.
  • Intermediate to advanced knowledge of Red Hat OpenShift for database solutions.
  • Experience mentoring junior and mid-level technical support engineers.
  • Ability to work cross-functionally with Development, Product Management, and Sales Teams.
  • Ability to lead critical incident calls and drive resolution under pressure.
  • Good interpersonal and communication skills (both verbal & written).
  • Good time-management skills and ownership.

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