Customer Service Representative
3 weeks ago
About the Role
PSP are seeking a Customer Service Officer to join a local council in the North, providing access to all Council services through a dedicated call centre, three face-to-face service centers, and via an Out and About program.
The Customer Service team is continually striving to improve its services to the community and to assist other service units within Council to improve service delivery to the community.
- To provide excellent first-point-of-contact service to customers contacting the Council.
- To contribute to the award-winning Customer Service Team, by providing responsive, accessible, accurate and reliable service in line with community expectations, and reflecting best practice standards.
- To contribute to a warm, supportive and enthusiastic work environment.
- To liaise with other departments to identify opportunities for on-going improvement in the provision of internal and external customer service.
Requirements
- CRM system experience
- Experience working in a community focused environment and formal related qualifications would be highly regarded
- Demonstrated experience in providing excellence in customer service to a varied range of customers
- Call centre experience
- Must have Local Government Customer Service Call Centre experience only applicants with this experience will be considered.
What We Offer
PSP is committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development.
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