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Quality Assurance Specialist
2 weeks ago
Our organization seeks a skilled professional to conduct quality assurance across security clearance assessment cases, implement and improve quality assurance processes, and provide coaching and mentoring for analysts.
Main Responsibilities:- We require you to perform ongoing quality assurance for allocated case loads and clearance levels, aligning with quality expectations and procedures/policies for the agency.
- You will help manage the quality assurance case allocation queue and maintain quality assurance policies and procedures to ensure compliance with agency standards.
- Provide coaching as required based on identified trends from quality assurance, contributing to training requirements enabling a continuous development program for analysts.
- Support complex cases using experience and knowledge to enable analysts to complete the case.
This position involves conducting quality assurance assessments, implementing process improvements, and providing coaching and mentoring. You will work closely with analysts to ensure high-quality results and identify areas for improvement.
Key Qualifications:- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of quality assurance principles and practices.
We offer a competitive salary, excellent benefits package, and opportunities for career growth and development. Our organization values diversity, equity, and inclusion and is committed to creating a workplace that is welcoming and inclusive for all employees.
