Trainee - Customer Service Officer

Overview

Join to apply for the Trainee - Customer Service Officer role at Careers at Council.

Position Status: 12 Month Traineeship

Hours of Work: 35 Hours Per Week (9-day fortnight)

Closing Date: 5.00pm Sunday 14 September 2025

About Council

Cowra Council employs over 200 full time equivalent staff. Our vision is to be a leading, innovative and creative community, proud of our place in history and offering opportunity with the best of country living. The region offers economic, social, educational and health services with a welcoming community that embraces new members from all backgrounds. We strive to provide, maintain and extend Council services to improve the quality of life for residents throughout the Shire, and we aim to lead and foster development and growth in agricultural, industrial, commercial and tourism sectors.

Cowra, New South Wales

The Opportunity

Are you looking to kickstart your career in Local Government in Cowra and obtain a qualification whilst receiving on-the-job training? We are looking for a motivated and enthusiastic individual to join our Finance team as a Trainee - Customer Service Officer. This is a fantastic opportunity to gain hands-on experience while completing a nationally recognised qualification - Certificate III in Business (Customer Engagement).

The Trainee - Customer Service Officer is part of a small team who are the face of our organisation. The successful applicant will be passionate about delivering positive face-to-face customer service experiences and enjoy working in a fast-paced environment. This position is responsible for processing front counter and over-the-phone customer transactions and enquiries using a variety of computer systems, and liaising across departments to refer customer services enquiries to the relevant personnel.

Responsibilities and Qualifications

To be considered for this role, you will have:

• Excellent communication and problem-solving skills
• The ability to follow direction and procedures, while showing initiative
• Intermediate to advanced computer literacy with high levels of data entry accuracy and speed
• High resilience and the ability to work well under pressure
• Ability to maintain confidentiality
• Previous experience in processing of credit card payments and cash handling (preferred)

Benefits

• Fortnightly RDO
• Four weeks of Annual Leave per year
• Access to Long Service Leave after five years
• Three weeks sick leave per year
• Corporate Wellbeing Programs, including Fitness Passport and Health and Wellbeing initiatives including two Health and Wellbeing days per year
• Employee Benefits Program
• Employee Assistance Program (EAP)
• Paid parental leave

In addition, we value work-life balance and offer opportunities for training and professional development.

Position Description and How to Apply

Please click on the link for a full copy of the POSITION DESCRIPTION. For further enquiries contact Manager - Finance Scott Ellison on 0408 078 167.

Before you apply, read the position description to assess eligibility and suitability. You will be asked to answer questions relating to the selection criteria on the online application. Attach your current resume with two referees. A cover letter is not mandatory but may be added if desired.

Cowra Council is an equal opportunity employer committed to providing a working environment that embraces diversity and inclusion. If you have support or access requirements, please advise at time of application.

Applications Close: 5.00pm, Sunday 14 September 2025

Pre-employment and Privacy

Pre-employment screening may include: a physical examination (including hearing, drug & alcohol assessments); two referees; Working with Children Check if applicable; and verification of certificates and qualifications.

Privacy Statement: Cowra Shire Council will collect information about you for recruitment purposes. This information is private and will be accessed by Recruitment and Selection Panel only.

Equal Employment Opportunity

Council aims to ensure fair, equitable and non-discriminatory consideration for all applicants, regardless of sex, ethnic or racial origin, or physical disability.

Other

Apply for this role via the site.

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