Automotive Service Advisor

1 week ago


Ipswich, Australia beBeeCustomerService Full time

We are seeking an experienced Customer Service Representative to join our Service team. As part of the team at the forefront of customer care, your vital role is to ensure our valued customers receive a first-class experience when they interact with our service department.

Your primary objective will be to address customer enquiries in an efficient and timely manner by providing regular communication to our customers while their vehicles are in service or awaiting parts.

The ideal candidate will possess strong communication and interpersonal skills, be able to stay calm under pressure and have empathy for our customers.

Responsibilities:

  • Communicate with customers via various channels
  • Resolve customer enquiries or liaise with relevant team members
  • Perform administration tasks such as data entry and updating customer information

Benefits:

  • Competitive remuneration package
  • Ongoing professional development opportunities
  • Dedicated support from an experienced team and manager

About You:

  • Possess excellent communication and interpersonal skills
  • Be proactive and able to work independently
  • Have a strong knowledge of the automotive industry

Key Responsibilities

To excel in this role you will need to possess:

  • Strong analytical and problem-solving skills
  • Ability to work well under pressure
  • A high level of professionalism and integrity

About Us

We are a leading provider of automotive services, committed to delivering exceptional customer experiences. Our team values honesty, respect, and excellence in everything we do.

This is a fantastic opportunity for someone looking to take on a new challenge and make a real difference in our customers' lives.


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