Service Advisor

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Ian Boettcher Motors have a vacancy for aService Advisorto join the team at Ipswich Kia. As a Service Advisor you will act as the main contact between the Dealership and the customer, for the repair and service maintenance of their vehicles.

The successful applicant will demonstrate a professional approach, passion, willingness to follow process and an eager attitude to provide an exceptional experience for our customers. We will give you the tools and the training to be successful in this role. Reporting directly to the ServiceManager,this is a dynamic and rewarding position.

At Eagers Automotive we are working towards our vision of being Australia'smost admiredAutomotive Group and we have the talent to make it happen, along with 113 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, and a footprint in every capital city- there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort ofgreat people doing great things.

About this role:

Connect with customers at the desk and over the phone, build rapport quickly and act with integrity

Deliver an exceptional customer experience with a high level of professionalism

Use your owner's mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlines

Be agile and flexible to change, things move pretty quickly here

Keep customersup to dateon the servicing of their vehicle

Liaising with the team to ensure jobs are completed within the allocated time

Obtaining accurate pricing and preparing invoices

Handlingcomplaints and ensuring prompt issue resolution

While service advising experience is highly desirable, all automotive & customer service experience will be considered

Must haves:

What's on offer:

Competitive Remuneration with uncapped earning potential

Support from an experienced team and dedicated Manager

Access to ongoing professional development and career progression within a national leading Organisation

Discounted health insurance and Employee purchasing policy for finance, insurance and vehicles

Employee Assistance Program - coaching

If you believe that you possess the skills and experience that we are looking for, and have a passion for the Automotive Industry,please provide a cover letter and resume outlining relevant experience to apply for this role.

As part of Eagers Automotive, we strongly believe in our Core Values:Integrity | Inclusiveness | Owner's Mindset | Agility

Salary match Number of applicants Skills match

Your application will include the following questions:Do you have previous invoicing experience? How many years' experience do you have as an automotive service adviser? Do you have customer service experience? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a service adviser? Do you have a current Australian driver's licence?

Retail & Consumer Products 5,001-10,000 employees

Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.

We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.

Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.

Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.

Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.

We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.

Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.

Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.

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