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Digital Transformation Consultant
2 weeks ago
We're seeking a highly skilled ServiceNow Lead Consultant to join our team.
This is an exciting opportunity for a talented professional to contribute to our core advisory, solution delivery and client engagement actions.
As a ServiceNow Lead Consultant, you'll leverage your expertise in the ServiceNow space to drive key outcomes for our practice and clients.
Your day-to-day will involve utilising your deep domain knowledge to analyse and improve client business processes in areas such as IT Strategy & Operations, HR Management, Governance Risk & Security, Cyber Security Management and Customer Service Management.
You'll collaborate with our clients to understand their operational challenges and design effective solutions aligned to platform capabilities and business requirements.
Leveraging your consultancy skills on business process design, configuration and optimisation, you'll lead projects and a dedicated team, ensuring high quality deliverables, successful implementation and high client satisfaction.
Our projects are diverse, offering you the opportunity to get involved in everything from early-stage demonstrations and proof-of-concepts, to hosting requirements workshops, helping work on solution designs and test planning, through to deployment and hyper care activities.
You'll also support pre-sales activities alongside our sales team and ServiceNow leadership team.
Sharing your domain knowledge and insights with your fellow colleagues, we foster a team environment built on collaboration, feedback and mentorship across all levels.
Key Eligibility:
As you will be working to a Federal Government client, we are seeking Australian Citizens who have an active Baseline or higher security clearance or the ability to obtain one.
Required Skills and Qualifications:
- The design and development of ServiceNow platform capabilities such as Platform Workflows (Technology, Customer, Creator, Employee).
- ServiceNow applications within those workflows.
- Core platform capabilities that can support business requirements – for example flow designer, playbooks, automation and AI.
- ServiceNow platform governance and considerations for scalability.
- ServiceNow development concepts and application in a client or project environment.
Certifications include ServiceNow Certified System Administrator (CSA) and one or more CIS certifications such as CSM, HRSD, SecOps or ITOM.
We'd also like to see:
- Strong experience developing with languages/technologies such as HTML, CSS, Angular, HTTP, REST and SOAP communication protocols, working with SSL or designing authentication setups SAML 2.0.
- Experience defining ServiceNow requirements, building solution design documentation, or running functional workshops in an agile manner.
- Knowledge of practice/process frameworks such as ITIL, ISO standards, IT4IT and the like.
Benefits:
We offer a flexible working arrangement, providing the balance between working from home and collaborating with the team.
We're committed to fostering an exceptional workplace, reflecting our dedication to our team's growth and wellbeing.
Getting AMP'D is our promise to you, designed to let you play to your strengths and grow professionally.
Benefits include access to exclusive benefits, retail discounts, and rewards through our partnership with Employment Hero.
A Commitment to Diversity and Inclusion:
Diversity fuels innovation at xAmplify, welcoming applications from all backgrounds, identities and abilities.
