Operations Executive

4 days ago

Sydney, New South Wales, Australia Travel Trade Recruitment Full time

A leading recruitment agency, specializing in travel industry placements, is seeking an experienced Operations Executive to drive performance excellence.

Role Overview
The Operations Executive will be responsible for ensuring end-to-end operational excellence in handling client requests, solving logistics challenges, and meeting service level agreements (SLAs). This includes managing strategic initiatives, overseeing contingency planning, and collaborating with other leaders to maintain and improve operational standards. A results-driven individual with a strong background in client relations, leadership, and operational problem-solving is ideal for this role.

Key Responsibilities

* Operational Leadership: Oversee operational performance, manage complex issues, and serve as the primary escalation point for unexpected disruptions and delays.
* Client Relations: Build and maintain client relationships with a customer-first focus, serving as the main escalation contact for inquiries.
* Strategic Initiative Management: Align operational strategies with business needs, monitoring and optimizing Key Performance Indicators (KPIs) to ensure consistent, high-quality service.
* Contingency Planning: Lead and execute effective contingency plans for operational disruptions to minimize impact on service delivery.
* Team Development: Mentor and guide a diverse team, including Managers, Supervisors, and operational support roles.
* Continuous Improvement: Regularly review and recommend improvements to streamline processes and enhance the daily operational plan.
* Collaboration: Work closely with vertical leads and senior management to share insights, discuss issues, and coordinate responses for operational efficiency.

Qualifications

* Experience: Extensive experience in operational leadership within the travel industry, preferably working with airlines and accommodation suppliers.
* Leadership: Proven ability to lead large, geographically dispersed teams and drive performance excellence.
* Client-Focused: Strong background in client relationship management, with a commitment to providing courteous and professional service.
* Problem-Solving: Strong analytical and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
* Technical Skills: Advanced knowledge of Microsoft Office, particularly Excel.
* Communication: Excellent verbal and written communication skills.

Salary & Benefits
We offer a competitive compensation package, including a comprehensive benefits package and opportunities for professional growth within our global organization. Estimated salary range is $120,000 - $180,000 per annum, depending on location and experience. Flexibility in schedule may be required to meet business needs.

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