
Ultimate Guest Experience Creator
7 days ago
At our boutique hotel, you'll be part of a small team dedicated to creating lasting memories and exceptional guest experiences. No day will be the same, but each day you'll strive to:
Provide exceptional guest services at all touchpoints, from check-in to check-out and during their stay.
Resolve complaints and problems creatively, always looking for ways to improve.
Be a true host and local connection for our guests, sharing your knowledge of the area and recommending hidden gems.
Respond to emergencies safely and professionally.
Identify opportunities to increase returning and new guests, working closely with the Hotel Manager.
Support the Hotel Manager to ensure we operate to the highest standards.
As a key member of our team, you'll enjoy:
- National career growth opportunities
- Accelerated development in hotel management or corporate areas
- Comprehensive onboarding and ongoing support
- The chance to join our Fast-Track Hotel Management Development program
- Genuine flexibility and job security
- A high-performing culture that values relationships and individuality
- Generous referral bonuses when you refer friends to work with us
- Discounts on accommodation across our network
- Discounts on private health insurance
- Access to our Employee Assistance Program
You'll thrive in this role if you're adaptable, enjoy variety, and have an ownership mindset. Key requirements include:
Approved Australian working rights
First Aid Certificate (or ability to obtain before starting)
Responsible Service of Alcohol Certificate (or ability to obtain before starting)
Flexibility to work various shifts throughout the week, including weekends and public holidays
Ability to work as a team and independently
Experience in customer service
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